I had a problem with the propane side of my Dometic refrigerator last year. It worked perfectly on electric in my shop when I ran all systems before departing on a 4 month trip. The propane side had trouble lighting but sometimes it would, other times it shut-down. On the road it was even more difficult to get it operating.
After arriving at my campsite I asked for information on a local Dometic RV dealer. There was one located in Franklin, N.C. I called them and they in-turn called Dometic. Dometic gave them permission to come and investiage the problem. They arrived and found the positioning screw for the spark ignitor lose. Once the screw was tightened it worked perfectly. There was NO charge from the Dealer or Dometic.
BTW...the Dealer I purchased the RV from was 600 miles away and the closest was about 100 miles.
Also, I will never return to my dealer for any service work. There is a complete RV service location about 5 miles from my house. I always communicate directly with my Forest River warranty representative at the factory. Once a year passes then Good Sams Extended Warranty takes over. My generator had a problem but I took it directly to a Cummins Onan Service Center not my dealer. They replaced my fuel pump and carburetor at No charge.
2013 Forester #3051SF
2009 Toyoda Tacoma (toad)
2010 Newmar Dutchstar (Sold)
2011 Fleetwood Bounder (Sold)