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Old 10-24-2018, 01:32 PM   #1
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"Authorized Repair" ????

I own a 2012 3010DS and love it. Earlier this year I needed a repair (nothing big). I normally go to Camping World in Garner, NC. They have been good for me. However this time since it wasn't a big repair, I looked online at the Forest River site under "Authorized Repair Dealer". There was one listed near me, Riverside Camping Center. I called and they said that they only worked on what they sold, but I could call their repair shop (different location) and see if they could help. I called and they repeated that they only service/repair what was sold at the Sales Center, but they might be able to look at it in 6 months or so, if their normal workload was too much with their stuff. WHAT!!!!?? How can they be listed as an Authorized Repair place if they only sell and work on their stuff sold!?? Really pretty S*#@y! I don't think Forest River should continue to list them. They don't promote any Forest River RVs and from my one experience, they aren't very good to deal with....
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Old 10-24-2018, 01:41 PM   #2
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Very common throughout the industry, no matter what brand. Their dealer agreement does not require them to work on anything they did not sell.
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Old 10-24-2018, 01:46 PM   #3
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It is very normal for folks to assume that the RV industry is like the Auto industry which it is not as you found out. Look for a local independent RV repair place that will do the work and establish a relationship with them.
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Old 10-24-2018, 01:47 PM   #4
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If it's not a repair that's being done under any kind of warranty (and I'm assuming since yours is a 2012 your warranty is long gone), it doesn't matter if the person doing the repair is authorized by FR or not.

Just search for an independent repair shop. I know of at least 2 around me that have mobile repairmen as well.
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Old 10-24-2018, 01:49 PM   #5
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I would suggest looking for an RV repair company or mobile RV repair company. These companies will generally repair any RV as this is their business. Dealers are usually worthless for RV repairs.
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Old 10-24-2018, 02:19 PM   #6
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Thanks to all. I can understand if they only work on what they sell... reasonable, but to be Iisted on FR website when they don't is my rub. It's all good... I'll avoid them in future and take what i see on FR site with grain of salt. Thanks to all responses
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Old 10-24-2018, 02:22 PM   #7
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aggravating, maybe, but WHY do you think you can 'only' use THAT repair facility? Anyone, under warranty, can work on your coach, and receive the normal FR warranty payout. The only thing they have to do is call FR to approve the work.
Your warranty doesn't 'require' you to use any special FR' authorized repair dealer '.
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Old 10-24-2018, 02:26 PM   #8
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FR can't even be bothered to have pictures available on their website of most of their products, so I wouldn't hold my breath on getting them to update their list of "authorized" anythings.

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Old 10-24-2018, 02:34 PM   #9
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as for the 'we don't work on what we didn't sell' comment, that's pretty common, though it's really just a way for the dealership to cut down on too much work at once, pushing their own customers back too far and aggravating them. It stands to reason that they would put their own customers first, that's what anyone would want from their dealer. But, it's also another way to say ' we are too backed up with service now and it will take too long to get to you '.

Years ago I had the same aggravation with an insurance agency. I called and asked them for a quote... "sure, what vehicles do you have", they asked. I responded..."a truck, it's the only one I want to insure right now". Wrong answer.
They quickly relayed to me that they would not quote or insure only 'some' of my vehicles, but must insure all of them at once, even if the others were still with another company.

Not understanding that rationale, I was miffed, aggravated, and just hung up on them, after squeaking out a "I'll never do business with your agency, then!" quickly.

Well, now that I have been an agent and insurance agency owner for over two decades, I see their point... some businesses make decisions based on past experiences, usually bad ones. When someone only insures a single vehicle, it can sometimes lead to issues with multiple policies with different companies, and may later create liability issues. They just don't want to deal with it.

Dealers are the same. If you want them to 'work' on your RV, then they certainly have the right to decide under what conditions THEY 'want' to work on your RV...sometimes only AFTER their own customers, and some may have realized that they NEVER get finished with their own customers RVs, so they will never have time for 'others'. It's easier for them just to say to you what was said, instead of making it even worse with a long explanation. FUN! : )

Don't sweat, you can always go back to CW : )
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Old 10-24-2018, 03:32 PM   #10
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I still don't understand, with a RV clearly out of warranty, why the OP feels it's necessary for a FR "Authorized Repair" shop.
Whether it's authorized or not, it doesn't involve FR.
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