I have mixed interactions with the customer service. When we first looked at our Sunseeker 25TS and sat at the dining room table it was much too high. The dealer said no problem they can cut the post to make it the correct height. The part they cut off was tapered so it no longer fit in the table recess. Dealer said they could do no more.
I contacted FR customer service they were very friendly and said they would send the to correct post. In about 10 days the new post was received. It was completely the wrong post. Contacted customer service again and they sent me a new post. It was the right diameter but they also cut off the tapered end. I finally decided to taper the end myself which was a great deal of work but it now fits OK.
I tried to have the the motor home keys copied, but no one had the correct blanks.
I contacted customer service and they quickly sent me the several blanks so I could have new keys cut.
I told them about the abominable service I received from the dealer. My unit was not checked out at all before it was delivered to me.
One wheel cover was rotated so the valve stems were inaccessible.
The wheel covers were broken and needed riveting.
None of the tires were at the correct pressure, two of the 40 lbs under. These where the rear inside ones.
The Sunseeker came with two defective coach batteries and had to be replaced.
Unfortunately I live a little more than an hour from the dealer and he would not authorize anyone else to do the work.
I reported all of this to Forest River and received no response to these problems.