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Old 06-01-2015, 08:24 AM   #1
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Dealings with the Forest River Customer Service Department in Elkhart, Indiana

Has anyone had any direct dealings with the customer service department at the Forest River in Elkhart, Indiana? We were summoned there at the end of March and told our RV was complete only to return to NY without our RV because next to nothing was done. We are now back in Indiana and hoping that we will be able to pick up our Sunseeker with all warranty repairs complete. We are looking for a positive outcome to a year + long fiasco.
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Old 06-01-2015, 08:37 AM   #2
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I see this is your 1st Post and you have owned your Sunseeker over a Year! You have Nothing good to say about your Unit? Who have( You) talked to at F/R? What did your Dealer (Say/Do)? Youroo!!
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Old 06-01-2015, 08:41 AM   #3
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Quote:
Originally Posted by Dthibault View Post
Has anyone had any direct dealings with the customer service department at the Forest River in Elkhart, Indiana? We were summoned there at the end of March and told our RV was complete only to return to NY without our RV because next to nothing was done. We are now back in Indiana and hoping that we will be able to pick up our Sunseeker with all warranty repairs complete. We are looking for a positive outcome to a year + long fiasco.
They told you it was done and that it was time to pick it up? You then drove there to pick it up only to find out it was not done? What happened when you tracked down the individual that said it was done? How did they respond when you showed the documentation saying it was done? How did they reconcile that?

Sounds like something got crossed up.

Vin.
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Old 06-03-2015, 08:52 AM   #4
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My dealings with Forest River in Elkhart has been 100% by phone and 100% satisfactory. I actually said to myself....now there is a group who cares about their customers. I wish the same could be said for their authorized service providers
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Old 06-03-2015, 09:03 AM   #5
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I have a post that details my dealings with the Forrester support folks in detail. Suffice it to say that they performed all of my requested repairs, found a few more that I had missed and made some functional updates to my rig to bring it up to date with the 2015 models all at no charge. They also delivered the rig to my home with a full tank of gas. I have nothing but good things to say about the folks up in Elkhart.
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Old 06-03-2015, 12:20 PM   #6
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My dealings with Forest River in Elkhart has been 100% by phone and 100% satisfactory. I actually said to myself....now there is a group who cares about their customers. I wish the same could be said for their authorized service providers
yea, i've been having a problem with my A/C. I called FR and left a msg, they actually called me back later that day and called the dealer to look into my problem. As ticked off as i am about my camper right now, I really can't say anything bad about the people at FR.

dave
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Old 06-03-2015, 12:34 PM   #7
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I've had nothing but bad experience with Forest River and written about this several times in the past so won't repeat myself here. However, I'm heartened to see some folks have had good experiences. It seems that FR has a Jekyll and Hyde personality.
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Old 06-03-2015, 12:34 PM   #8
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We have had WONDERFUL interactions with the Elkhart folks. Calls / emails answered quickly and responses were more generous than we anticipated.
Special shout-out to Travis Bird & April Conner.

2014 FR3 30 DS
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Old 06-03-2015, 12:37 PM   #9
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I too have nothing but praise for FR in Indiana. Had a problem with a used trailer bringing into Canada. They assisted me with customs clearance etc. Thanks Forest River!
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Old 06-03-2015, 12:50 PM   #10
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we had issues with grey water tank fitting snapping off our 2012 Salem. Called Tony and he checked into the issue. Resolution - i would have to repalce teh entire tank.
Resolution from IN was we will send you out 12 feet of piping and the connectors. Actual respolution was i got 3 feet of piping and one connector plus the piece that fits into the tank which we had to modify.

Issue with the roof and something that looks like a male groin...
its most likely insulation and sawdust that was swept up and left before they rolled the rubber out trapping it.
Resolution 1. leave it there and have it inspected by dealer making notation and have my warranty in tact once recorded or
Resolution 2. have a huge hole cut in the roof and remove the whatever it is and patch.

we left the mass under the roof whereas its not poking through.
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