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Old 10-16-2014, 08:09 AM   #1
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Electric awning Fail

Put awning out, just fine
Wind picked up and we were going out so I put it in
Two hours later nothing when I hit the switch
15 amp breaker popped
Replaced breaker and popped second time
Climbed up into roof and all wires are in tact no pinched wires
What I Know:
The motor is probably burned up.
I've read wall switches sticking and burning up the motor.
We are at the beach and my dealer says he feels bad but be happy it failed "in" and live without it and he will get it in and out under warranty when we get back.
I don't want to loose half a day hunting parts or worry about paying a local repairman when it's first year dealer warranty fix,especially if it's a bad motor AND wall switch,but man if there was an easy solution I'd really like my awning on vacation at the beach
Any words of wisdom?
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Old 10-16-2014, 08:33 AM   #2
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There is a relatively easy (rollup) procedure (bit more difficult the first time to deploy) to manually use the awning provided you still have the "emergency strap" that should have been in a drawer in your camper.

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The procedure is in the manual (attached).

THANKS TO FRANKM for the following!

This is from the Dometic Power Awning Manual,

In Case Of Coach Power Failure Or To Manually
Close Awning:


Important: This procedure will require two people (Minimum). When this procedure has been performed, the awning must be serviced by a Dometic Service Center or a qualified service technician before using again.

1. Slide the pull strap (provided) into the utility slot of the FRTA.
1a. Slide to middle of awning (Herk Edit)
2. While one person is holding onto the pull strap, remove the screw in the top of the right top casting.



The (Awning) will immediately roll in once the bolt is removed. Walk the awning to the closed position.
3. Align hole where screw was removed and replace screw into top casting to secure awning.

CAUTION
Screw must be re-installed to prevent awning from opening during travel. Have awning serviced by a Dometic Service Center or a qualified service technician before attempting to open awning after this procedure has been performed.

************************************************** ***

HERK ADDED
So, to TRY TO manually deploy the awning without power:

WARNING - you MUST have the STRAP to try this!

1) With TWO people (one on each end) MINIMUM (it will be easier with three) remove the screw on the motor side.

2) WALK the awning out against the spring torque (which will get stronger as you extend it!) by unwinding the roller from underneath. HANG ON as it is unrolled! If you let go it will retract under great pressure and you may get hurt (or damage the awning further).

3) When extended, HANG ON TO THE ROLLER AT BOTH ENDS and have someone reinstall the screw.

4) INSTALL THE EMERGENCY RETRACTION STRAP AND SLIDE TO MIDDLE OF ROLLER.

Without the strap you will be UNABLE to safely retract the awning!
LEAVE THE STRAP IN PLACE UNTIL IT IS REPAIRED!
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Old 10-16-2014, 09:27 AM   #3
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I should have paid more attention during PDI. My service man didn't demonstrate this but I think he said if my awning failed to go back I would have to remove something around the motor and use a ratchet and socket and crank it back manually. I remember thinking at the time I would have to have a ladder with me to reach. Is it posible mine might work differently?
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Old 10-16-2014, 09:31 AM   #4
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I just went out and looked at mine. On the plastic end caps it says LCI and on the motor end cap there is a small rubber plug. I think that is what he was talking about removing and putting a socket in and ratcheting it back.
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Old 10-16-2014, 10:18 AM   #5
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Good point; the instructions I posted were for a Dometic A&E electric awning. Not any others.

Herk
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Old 10-16-2014, 10:21 AM   #6
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Yah I thought about it further and Im gonna leave it up until repaired
Now for the $64 Question.
Old Coot I'll need your two cents here
Am I gonna have a problem getting this fixed under warrantee with the OC awning tie down kit and poles installed
No I didn't harm any wires when I installed the brackets
Anyone been in this situation yet?
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Old 10-16-2014, 10:22 AM   #7
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Quote:
Originally Posted by trdutch View Post
Yah I thought about it further and Im gonna leave it up until repaired
Now for the $64 Question.
Old Coot I'll need your two cents here
Am I gonna have a problem getting this fixed under warrantee with the OC awning tie down kit and poles installed
No I didn't harm any wires when I installed the brackets
Anyone been in this situation yet?
I don't see how they'd have an issue with it as it doesn't effect the operation of the awning in anyway.

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Old 10-16-2014, 10:23 AM   #8
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Here is a whole bunch of info on the LCI unit.

Technical Support Center and Videos
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Old 10-16-2014, 10:25 AM   #9
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I removed mine (except for the lower pop riveted on brackets) at the rally when Dometic's rep showed up to look at my material.

He never mentioned it.
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Old 10-16-2014, 11:09 AM   #10
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They never said a word about mine which was in use on the torsion end as the motor end was removed to access the 1/4" bolt to remove the motor. Technician liked the idea that the awning tube was stable.
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