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Old 11-08-2012, 12:56 AM   #71
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What would you like to see on future models?

I'm looking for "must have" features....I'll even take a floor plan idea if you've got one. We'll be paying you exactly what I get for new ideas....nothing!

Idea...

Get the employees of Gulf Stream to manufacture and assemble the Sunseeker instead of the blind and half witted FR knuckle draggers that keep soiling the Brand's name by clearly not giving a damn when they build - I mean slaughter - your product during "assembly".


Oh... Sorry... Was that my inside voice?
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Old 11-08-2012, 11:04 AM   #72
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Lol....did you really just claim that Gulf Stream was the standard bearer of quality? lol Just in case you missed it, this was a motorhome thread, my division has nothing to do with your Wolfpup. I would suggest contacting them directly, I was looking for constructive suggestions on the Sunseeker.
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Old 11-08-2012, 11:41 AM   #73
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Lol....did you really just claim that Gulf Stream was the standard bearer of quality? lol Just in case you missed it, this was a motorhome thread, my division has nothing to do with your Wolfpup. I would suggest contacting them directly, I was looking for constructive suggestions on the Sunseeker.


Actually it's a comment on your brand in general regardless of which division. and clearly your dismissive reply towards legitimate concerns over build quality (FYI my best friend owns a 2600 series sunseeker and has had no better luck than I with your brand's poor workmanship) continues to confirm why FR owners respond the way they do on this site.

Clearly you are more than happy to continue to produce products that are generally built to low quality control standards.

Sad really - a well worded response from you could have reassured FR owners and potential repeat customers that your company was changing its ways, rather than carrying on with your low grade status quo.
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Old 11-08-2012, 11:59 AM   #74
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Actually it's a comment on your brand in general regardless of which division. and clearly your dismissive reply towards legitimate concerns over build quality (FYI my best friend owns a 2600 series sunseeker and has had no better luck than I with your brand's poor workmanship) continues to confirm why FR owners respond the way they do on this site.

This is a motorhome thread, there is a section for "General" if that's what you're being. General Community Discussions - Forest River Forums


I don't see how I was dismissive. I was pointing out that this was a motor home thread and that you would be better served commenting on the Wolfpup thread or whatever brand makes the Wolfpup.

"Clearly you are more than happy to continue to produce products that are generally built to low quality control standards."

Not sure I would be on this forum asking for input if we were not always looking to improve. As for your "low quality comment" I think if you read around posts other than yours, you'll find good experience as well. This was a comment on Solera "

We have had our Solera for about 2 weeks now and I just want to tell you how pleased we are with it. Overall fit and finish and build quality is excellent in my opinion. Big thumbs up to your assembly crew. We are looking forward to good times traveling in our coach"


solera 24m

"Sad really - a well worded response from you could have reassured FR owners and potential repeat customers that your company was changing its ways, rather than carrying on with your low grade status quo"

If "half witted, knuckle draggers" is an example of a "well worded response", then no, mine was not well worded".
Again, I suggest that you contact that division directly. Running around here posting comments on various threads about "blind welders, half wits and knuckle draggers" is not going to get you taken seriously. My recommendation would be to draft a well worded request to the division that made your product, minus unnecessary insults. I'd be more than happy to track down the a number or email for that division.
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Old 11-08-2012, 12:15 PM   #75
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Originally Posted by bclemens View Post
Lol....did you really just claim that Gulf Stream was the standard bearer of quality? lol Just in case you missed it, this was a motorhome thread, my division has nothing to do with your Wolfpup. I would suggest contacting them directly, I was looking for constructive suggestions on the Sunseeker.
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Originally Posted by bclemens View Post
Again, I suggest that you contact that division directly. Running around here posting comments on various threads about "blind welders, half wits and knuckle draggers" is not going to get you taken seriously. My recommendation would be to draft a well worded request to the division that made your product, minus unnecessary insults. I'd be more than happy to track down the a number or email for that division.




Build quality and quality control in general are clearly the number one complaint by FR owners on this site - day in, day out, topic after topic, page after page - regardless of division.

Your response, again, shows the continuing disconnect between FR and its customers.


Here, I'll help you - you could have said something like this,

"We've been aware of the numerous complaints regarding build quality, and at FR we take this very seriously. We want our customers to know that we want to build the highest quality products possible. To help ensure this, we've hired new quality control managers and have a new quality control program in place across all our divisions. We value your business"


Am I hired ?
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Old 11-08-2012, 12:27 PM   #76
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That's great, maybe you can word a comment like that, on the message board that can help. Again, I'd be happy to direct you to another division, but I am only at motorized. I have nothing to do with trailers. Different building, different line workers, different city actually. Different quality control personnel.
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Old 11-09-2012, 05:39 AM   #77
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For the record...we have had our Sunseeker since March and love it. The quality and workmanship is outstanding. We have had a couple of issues with the radio that were fully addressed by FR.

The fact that bclemens and jamiller45 are on this forum and always offering help is further evidence of Forest River's commitment to customer satisfaction. The original post was an offer to help make the products even better. I've owned many cars in my 40+ years of driving and never once had the manufacturer ask me how to improve their product. Thanks bclemens and thanks Forest River for your commitment to your customers.
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Old 11-09-2012, 07:41 PM   #78
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Agreed. I love my Sunseeker 3010. We had a few issues that'd have been promptly and professionally repaired. The issues were not with the build quality but with the generator(new fuel pump); tires (a couple of slow leaks) and some miscellaneous adjustments.

Nice Coach.
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Old 11-09-2012, 07:51 PM   #79
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brookside-i think your being unfair. every rv manufacturer has some disgruntled customers. i went to a site once(i can't remember which) that was just for rv complaints. every manufacturer had some. it goes with the territory.

i would say that forest river manufactures a gazillion rv's. the more you make the more complaints.
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Old 11-09-2012, 09:11 PM   #80
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I have owned only two RVs from FR and another manufacturer, closely looked at RVs in shows and I believe the workmanship and quality are all about the same. Lots of left over construction debris like pieces of wire, staples, nails, screws, wood cuttings, metal cuttings etc in just about every "hidden" area I looked. Crooked, over tightened, and stripped screws along with misaligned components are also common. Most disturbing are sharp metal objects (staples and screws) intermingled with wiring. More significant issues I had were plumbing errors (described as "an oversight" when manufacturer was contacted) a waste water tank that broke from it's mounts when filled for the first time, and a missing fuse in the chassis to coach charging circuit that the manufacturer knew about but only did something when the customer came back complaining of a problem. Most of the issues I fixed myself or the manufacturers/dealers took care of them with no problem which was good but they shouldn't have occurred in the first place.

I believe strongly in buying American. However as with automobiles the workmanship and quality of American cars only improved significantly when foreign competition came in. I don't see RVs improving significantly unless there is some significant outside of Indiana or US competition.

That all being said we do have to realize an RV is basically a smaller scale whole house. Think of the punch list of items and issues we normally have when buying a new house.

This forum supported by factory representatives is a step in the right direction and very much appreciated.
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