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Old 09-17-2015, 02:42 PM   #21
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I have the same problem with the service department of the dealership where we purchased our TT. I plan to email the owner about this.
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Old 09-17-2015, 02:44 PM   #22
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No one should have to pay MSRP
Yet FR insists we use our local dealer
If you are fortunate enough like we were to have a good dealer great but if they are playing hardball on price the tens of thousands saved is worth buying where you want and even if the growing pains come out of pocket you are still ahead of the game
There are independents out there for a good reason
They know there is money to be made from people that won't accept the BS from the dealer
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Old 09-17-2015, 03:27 PM   #23
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Originally Posted by esloser View Post
I'm in the market for a new Forest River travel trailer. This kind of post has me worried, especially since it coincides with what the dealer told me when walking around his lot. Told me flat out that if I didn't purchase my travel trailer from them, they wouldn't service it. They service their customers first and if they can fit someone else in they will. Doesn't give me a warm and fuzzy feeling about post sale support - especially when dropping $30k on a home on wheels with only a 1 year warranty.
More than likely no matter what brand you buy you will find issues. I bought FR sunseeker have all warranty work done at an independent dealer no problem.
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Old 09-17-2015, 03:34 PM   #24
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I bought a new Coachmen Mirada from a now defunct dealer in Mesa Arizona. When I tried to have warranty work done at another MAJOR dealership that carries Coachmen in Mesa and Tuscon, they told me that "if you didn't buy it from us we won't work on it under warranty." I did report it to Coachman and they arranged the repairs at a small independent place.
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Old 09-17-2015, 03:38 PM   #25
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Originally Posted by bikendan View Post
This statement is not entirely correct.

There is no evidence that FR "monitors" this Forum.
Some of their employees may, on occasion, and could report to higher ups, about some issue or bad reviews.
This is not entirely true (nor entirely wrong). I started years ago monitoring the forum unofficially. I feel like it has been productive and I have pitched its benefits over and over. I brought this up at a corporate meeting on customer satisfaction and I got an email last week where they were capturing new posts.

So while it still may be unofficial. I think at least they are trying to make it more officially unofficial.
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Old 09-17-2015, 04:25 PM   #26
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Thanks BC and Joshua for your help on here. Maybe FR by unofficially monitoring these forums will get the clear understanding that most of the complaints are dealer service related. I would think that if a dealer wants to sell FR products they should be held responsible by FR to make sure its a positive buying experience. We love our Sunseeker 2860DS and get many compliments, especially the outdoor kitchen which made my wifes decision to buy it locale. Poor dealer service is another matter though with FR the reason stated as why something isn't right by the dealer. If FR cracked down on its dealers, maybe things would be better for more new RV buyers.. just my 2 cents... I realize its not that cut and dried..


Again thanks for all your help, Its appreciated! and this is a very helpful forum!
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Old 09-17-2015, 04:41 PM   #27
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It does seem like an awful lot of issues can be traced back to dealer lack of knowledge or dealer lack of support. I'm not sure what the solution to that is since it seems to be widespread, or maybe just a trait of large RV dealerships everywhere, which is the type dealership FR is primarily hooked up with. In any case, having this forum to discuss things on and shares ideas with other owners is an invaluable aide.
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Old 09-17-2015, 04:48 PM   #28
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Originally Posted by bclemens View Post
This is not entirely true (nor entirely wrong). I started years ago monitoring the forum unofficially. I feel like it has been productive and I have pitched its benefits over and over. I brought this up at a corporate meeting on customer satisfaction and I got an email last week where they were capturing new posts.

So while it still may be unofficial. I think at least they are trying to make it more officially unofficial.
Well, that's some new info.
Maybe someday, FR will assign a rep for each brand here.
Course, not everyone would want to have to deal with angry owners.
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Old 09-17-2015, 04:50 PM   #29
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I think it's a fine line creating an expectation that this is "officially" monitored which is why they don't say that. But official or not, I appreciate it.
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Old 09-17-2015, 05:17 PM   #30
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Its nice to be able to get on when on the road to get help with an issue. that's for sure!
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