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Old 07-22-2015, 06:12 PM   #31
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My dealer is DeHann RV located in Elkhorn Wisconsin. They are a small family owned RV Dealer.
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Old 07-22-2015, 08:05 PM   #32
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Where did the jobs go??

Problems like this for new vehicles is similar to the U.S. auto industry in the 60s. The foreign car manufacturers began selling quality products and many workers wondered why the jobs and profits went overseas. This scenario is likely to happen with the RV business if the managers in Indiana and elsewhere do not wake up.
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Old 07-22-2015, 08:18 PM   #33
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Very sorry but oh so true!!

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Originally Posted by DoctorT68 View Post
Hi All:

There was so much wrong with my RV when I picked it up. I spent an hour inspecting it and writing up a tremendous "WE OWE" list with the dealer, and t hen found even more on our first trip. I know nothing is perfect, and I'm not a complainer, but does this seem ridiculous? My list is below.

Thanks all,

Bill

Date of Delivery 7/17/15
  1. Glue stains on ceiling throughout the RV
  2. Privacy curtain in bunk area - broken track clips
  3. Privacy curtain in bunk area - missing curtain holder on left side.
  4. Pantry Door - Deep gouge and a chip. Needs replacement
  5. Doorjam in bathroom area - nail holes visible in fabric
  6. Folding table in rear storage area - missing
  7. Trim above stove - insecure and not installed properly
  8. Instructional Stickers - hanging off. We removed them.
  9. Electrical outlet behind main TV in bunk area - does not work
  10. Microwave and AC blow circuit breaker
  11. Televisions - wired incorrectly. King Jack supplies signal to main TV though white wall plate. Cable supplies signal only through bottom terminal on brown plate. No cable possible in bedroom or outside TV.
  12. Refrigerator - latch does not catch and door can swing open.
  13. Exterior cable jack - cover tie worn and came off when removed to connect cable at campground.
  14. Pocket door - striker plate on door jam is not aligned with door hook.
  15. Screen door - very hard to close. Alignment was adjusted and found the door to be bowed outward.
I have to say that I am sorry you are having so many issues with your NEW coach. but on the other side of that coin is ( I am not surprised) This industry needs to make a HUGE effort to upgrade their attention to detail, and as I was told by someone inside when I took my coach back to the factory while still under warranty, when 2008 hit the rv industry, it hit very hard and most of the great people who had pride in the their job had to be let go, and if you read about all the huge rebounds in the rv industry since these dark days and most see an industry that has risen from the dark and made HUGE gains in so may ways that last year there were not enough drivers to deliver new coach's to dealers!

But what most do not see id that all the people that have been hired back are not those all time craftsmen they had because the company said they need to do it for "LESS" meaning the pay scale went way down, and this is what we all get for this.

I have purchased 4 new coach's from local dealers since 1998 and their has not been one that did not have issue, BUT the 1998 coach which was a Coleman pop-up had the least amount of issue, and while some might say well it had less, and yes it did but the next 3 coach's I purchased had a long list of issues, to the point that the dealer and the factory said they would not stand behind the coach (while still under 1 yr old) and had to get the NY attorneys general involved and had that coach purchased back, the next coach a Cedar creek had holes in the shower, knife cuts in the coaches, rips in the carpets, all was fixed but WHY? and I stated before the latest coach was taken back the factory and here I was say my cousins statement where it comes to rv's (yes he has a motorhome (Fleetwood revolution) and his saying is "When you purchase a new rv when you finish all the paperwork, inform them the send it back to the factory and (finish building it) " So yes it does not mater what brand for the most part or how much you spend, you have issues from new to end. Sorry to tell you but I hope it gets resolved to your satisfaction.

And to that end I say Happy Camping
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Old 07-23-2015, 03:03 PM   #34
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IMO the dealer is key here. The dealer should not even let it out with many of the defects mentioned. If you don't want to or are unable to do many repairs yourself then you better buy from a good local dealer. Remember if you buy from a dealer that is hours away you will spend much time and money just getting the RV to them. This being said it may be hard to find a good local dealer.
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Old 07-23-2015, 04:58 PM   #35
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DeHann is a very good dealer. Bought my new 2004 Coachamn Freedom from them, always Quick and reliable service.
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Old 07-23-2015, 05:27 PM   #36
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I bought my 2015 Lacrosse 329 BHT just over a month ago and I'm still doing odds and ends fixes. Two things to say though even though I was a little disappointed I would have to say over all I'm quite happy. Prime Time let me grab a local RV guy to come out and replace the broken digital heater board and they are going to pay for the labour. So for 45k CDN I can't complain about what I got at all. I was warned by my father in-law that there will be fixes as he has been a snowbird for many years and doing the camping thing for over 35 years.

Yesterday I watched how trailers are made on Youtube and now I'm totally not surprised at all the little mistake those guys make they move at an unbelievable pace.
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Old 07-23-2015, 07:25 PM   #37
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Quote:
Originally Posted by ATVer View Post
IMO the dealer is key here. The dealer should not even let it out with many of the defects mentioned. If you don't want to or are unable to do many repairs yourself then you better buy from a good local dealer. Remember if you buy from a dealer that is hours away you will spend much time and money just getting the RV to them. This being said it may be hard to find a good local dealer.
Well I think the factory shouldn't make this many mistakes, and the dealer should be another layer of quality control. There is absolutely no reason someone couldn't havering and fixed those issues before I saw the vehicle. They were very easy to spot.

I own a business, and I'd be embarrassed if it happened to me.
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Old 07-23-2015, 08:28 PM   #38
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Sorry Silverback, the OP's complaints reflect a lack of quality control that existed well before 2008. In fact, I believe it's always been there. When my DW announced she wanted to buy a new RV this time, I told her to expect many minor and maybe some major issues with my signature FW. She didn't really believe me. Now, sadly, 8 months later, she's a believer.
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Old 07-23-2015, 09:52 PM   #39
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Well I think the factory shouldn't make this many mistakes, and the dealer should be another layer of quality control. There is absolutely no reason someone couldn't havering and fixed those issues before I saw the vehicle. They were very easy to spot.

I own a business, and I'd be embarrassed if it happened to me.
I don't disagree and I'm all for American made products but like cars of the 60s and 70s, until some foreign competition comes in Quality in RVs will not change much because there is no incentive or need to change.
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Old 07-24-2015, 01:31 PM   #40
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But there is usually a company that does a better job than the rest. Winnebago? Airstream? Are there other manufacturers that I wouldn't have such a problem with?
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