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Old 11-28-2014, 08:47 AM   #1
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Jensen VM9726BT - usb port

I have an external hard drive loaded with movies. I tried to connect it to watch but no success. Have others had success? Any tips?
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Old 11-28-2014, 08:55 AM   #2
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What format is your drive using?
This is from the manual :
(hard drives must be formatted to FAT32 and NTFS is not supported)
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Old 11-28-2014, 08:58 AM   #3
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Great question. No idea. Is there any easy way to determine that?
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Old 11-28-2014, 09:10 AM   #4
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If you go into windows explorer and go to the external drive. Right click on the drive. you will get a drop down menu, click on the properties and you will get a window that opens up and you will see the "File system" there. If you are using Apple I am not sure.
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Old 11-28-2014, 09:16 AM   #5
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Ahhh yes. I see. Mine says NTSF. Which means I need to... Reformat someway? Or do I need a different drive?
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Old 11-28-2014, 09:24 AM   #6
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You should be able to reformat. You need to back-up the drive as reformatting will erase all the data. Best to to a goggle search for the steps you need to do.
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Old 11-28-2014, 09:27 AM   #7
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Yup I am googling now. Question - my only option to reformat is exFAT not Fat32. Had any experience with that file format? Does exFAT work in his head unit?
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Old 11-28-2014, 09:56 AM   #8
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Not really an expert on formats hopefully some one with more expertise can answer this.
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Old 11-28-2014, 10:04 AM   #9
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So - I don't really know the answer...but...a few questions / observations.

For info on exFAT, see:
exFAT - Wikipedia, the free encyclopedia
exFAT was designed for drives larger than 2 TB, but is also used for flash cards larger than 32 GB. What sort of drive are you trying to use - is it a very large hard drive...or a flash drive larger than 32 GB?

My guess, and it's only a guess, is that the Jensen won't support the exFAT format - but it's not that big a deal to format the drive and try it. So that's what I'd suggest - trying formatting it with exFAT and then (before loading it up) try plugging it in to the Jensen and see if it will recognize the drive.

Good luck!
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Old 11-28-2014, 11:16 AM   #10
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Yeah...sounds like good advice. I did just try formatting an SD card to fat32, loaded some movies on it, and now I see there is another problem...it doesn't recognize the MP4 format. I can see the files and file names but when I try to play it says "unsupported format". So now I got that problem too... Ugh. Hate this head unit
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