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Old 09-01-2012, 08:02 AM   #11
Join Date: Jul 2012
Posts: 31
Thanks for sharing all the thoughts. After the RV show in a couple weeks, I'll call my guy at the dealer where I got the popup and just talk with him about my options and what their service policies are.

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Old 09-01-2012, 09:17 AM   #12
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Join Date: Sep 2006
Location: Southeast
Posts: 427
Another thing to think about doing if you purchase from a dealer that is not close is plan on spending a couple of days at a campground close by them when you pick the unit up. Make sure you do a real good PDI, make sure every thing works (open the awning, fill the water tank, fire up the water heater, etc). Camp for a couple of days, and if you find an issue, you can take it back to the selling dealer. Our first new unit (TT) was purchased from a dealer 5.5 hrs away from home. Only one issue found after leaving the dealer (fiberglass cap issue). They sent someone to the campground we were staying at close by and fixed it on site. Great service from PECO Campers / Starcraft in Tucker GA!

Chuck Roder & Family
'07 Surveyor SV-235RS & '16 Chevy Silverado 2500HD (Gas) Crew Cab
High Springs, FL.
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Old 09-08-2012, 07:11 PM   #13
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Join Date: May 2012
Posts: 46
My 2 cents

I live in Alabama and bought my Forest River in Ft. Worth Texas, 800 miles away. I have my Sunseeker serviced locally by Camping World. I have had it in twice for warranty work and had no issues getting the work completed.
The only issue I have is once they identify a repair or needed replacement part they must get approval before ordering or beginning the work. This may take an extra day or two, but it beats driving back to Ft. Worth each time I need something completed.
Initially one of the sales reps had told me they would not do the work if I did not buy from them, but this seems to be a standard tactic to get you to buy from them. I talked directly to the service manager and was assured there would be no issues.
Internet sales are big business for these dealers so it only makes sense that they would have no issues servicing anyone's RV.
I also had checked out RVDirect, but opted for McClain's in Ft. Worth. Got it for the same price.

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