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Old 03-17-2013, 02:45 PM   #1
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Not too impressed...

Well, our brand new Sunseeker just rolled off from the factory to our dealer and we got to do a walk through and sign off everything. Looks like it will be at the dealer for awhile before we agree to take it. Looks like a few obvious things got through quality control. The microwave trim panel is hanging, screws all pulled out, and extra holes were screws outside the lip too which damaged the cabinet frame. Not sure if they will order a new cabinet or just tape it and secure new screws somehow. The main coach door is about 1/2" too wide so the seal doesn't cover the lock mechanism. May have to tear that door out and install another. Lots of other missing screws around...Sure makes you wonder what else was missed that's hiding. Keep you posted on if we decide to take delivery..
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Old 03-17-2013, 03:15 PM   #2
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Quality is nowhere to be found, when we went to get ours it had a screw hole in the fiberglass at the rear up high, the dealer had a body shop fix . Needless to say we did not pickup for 2 weeks while they fixed other things
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Old 03-17-2013, 03:25 PM   #3
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Sorry to hear, not typical of the Sunseekers and Foresters I've seen. On the microwave it sounds like a relatively easy fix. I'm not sure how the door can be that far off, they are pre-hung and framed. During my tour, the wall framing is "just" big enough to accept the pre-made door. Sounds like a possible door supplier issue.

As far as the other QC issues I'd send BC your VIN so they can have a "chat" with the assembly team that worked your unit. I work in a manufacturing facility as a manager and have done that with my production folks on gross error along with the customer feedback....
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Old 03-17-2013, 03:28 PM   #4
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You mean holes in the fiberglass are bad? Ha. It does take the fun away from getting a brand new rig. It's hard to stomach repairs before you make your first payment.
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Old 03-17-2013, 03:31 PM   #5
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That's good info mwebber. I'm not sure either about that door. I figured it was prehung. I wonder if they get shimmed in the opening like a residential door. If that's the case they may be able to open it up and shim it to push the frame in some.
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Old 03-17-2013, 03:34 PM   #6
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My wife's more inclined to pull out on this one and find something on a lot that you can look over good before you buy.
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Old 03-17-2013, 03:37 PM   #7
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They don't shim the doors (at least when I was there). As stated, the door is all ready and dropped in the frame which is cut to fit the door without tinkering. The spacing has to be preset because even the bottom step panel of the door is already there.
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Old 03-17-2013, 03:47 PM   #8
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Hmmm. That's really strange then. I have no idea.
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Old 03-17-2013, 04:22 PM   #9
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I took the plywood off one of the bench seats, tons of saw dust, scrap wires and debris. Also crap under the stove and sink. I mentioned this to a rep at an RV show, they said they were surprised to hear it. He told me to report it to the company, and they would look into it. I didn't bother, but when I go to pick up my new one, I will be checking EVERYTHING before I accept delivery. I think it is a quality control issue at their factory.
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Old 03-17-2013, 04:28 PM   #10
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Yep Mike, if we end up taking delivery of this one they can clean it out. It's ironic that will be easy since they didn't attach any of the dinette panels under the seat or bed either.
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