First off, let me begin by saying that I am here in my own personal capacity on my personal time. The company does not direct that I help out here, I help simply because I see a need and I have unique access to solutions. I too have been helped by forums like this and so I attempt to do the same. While I appreciate your enthusiasm and agree that Russ Dean is a very good dealer it is posts like this that discourage me from getting involved at all.
"We got the song from them that people wanted smaller tanks and more storage."
"Them" was me and I assure that is blatantly false. I never said that "people wanted smaller tanks" My exact phrase was people wanted more storage and to get that, we had to sacrifice certain things. With fewer people dry camping and more accessible sites, the tanks seemed to be less of an issue. You said it yourself you bought that particular unit because it had the most gray water storage of any Class C...that is because most of our competitors were in that 30 gallon range. The same range we transitioned to.
"They were also able to shame Forest River into helping pay for part of it."
No one shamed anyone into doing anything. I walked into the GM's office after talking to you AND Russ Dean and asked him to take a look at this situation. He did what he felt was appropriate given the situation.
"They even picked up the whole balance of the bill. Now that is customer service! Something maybe Forest River should learn"
Oh, so Forest River did not help at all? That is also false, as I know exactly what FR did.
To be fair and tell the whole story, what happened was you looked at a particular unit on the lot that stated certain tank sizes. You ended up ordering a unit instead. At the time you were ordering your unit, we were making major changes to the Sunseeker. Including but not limited to...
2" fully insulated vacuum bonded floor, integrated entry step eliminating the need of a power step, moving the batteries into the step well where they are clean and dry, and most of all "Enclosing and heating" the black and gray tanks and dump valves. That unfortunately required resizing the tanks and after looking at other mfg's it seemed that tank size was about the average for Class C's. We had no way to know you bought the unit based solely on the gray tank size (as you mentioned to me) and you had no way to know we were making changes. An unfortunate bit of timing, but no ill intent.
In the end Russ Dean and Forest River both contributed to a final solution that appears to have satisfied your needs. I have no problem with you praising the efforts of Russ Dean,I enjoy seeing it. I just wish you wouldn't have to bash Forest River in the process as if we had nothing to do with the solution. I was personally involved with your issue from early on all the way through to the end. Along with several people from parts, and service and management. As a parent, I have learned to live life giving praise, not receiving it...but I will also not sit idly by watching misinformation spread.
I apologize for the rant, but I felt it necessary.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).