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Old 04-08-2018, 11:23 PM   #1
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Step stopped working, oh my!

So here goes. My step suddenly stoped working. I did quite a bit of troubleshooting as I wasn’t sure why the step stoped after less than 2 years. I bought our 2016 2400R used last year. What? So I spent several hours troubleshooting and because of the help from the Kwiki website (Lippert) I bought a pigtail to check the wiring. $11.00. Nothing showed up. The step light was coming on so I knew the step had power. By the way, the steps were in the fully retract position which meant working on the steps looked very difficult. Finally checked to see if it was the motor by cutting the direct wires (there was supposed to be a two wire connector but it was a direct wire from controller to motor). Then applied 12 volts to just the motor and all I got was a spark. No movement. Emailed Kwiki and was told I would have to release the steps to get the motor out. How? Was told to use a long needle nose pliers to take out the cotter pin and then drive the Clovis pin out with a hammer. Well, that worked! Not easy though. Took the 3 bolts out of the motor but it wouldn’t release. Took the entire gear system with motor out and worried I might have to take the whole step off to replace the gear with no clearance to get the nuts back on the bolts when replacing the whole gear plate. On the workbench I took the motor off and took a picture to send to Kiwi to maybe get a new motor. I am not a particularly patient person at times! So I took the motor apart (no risk if it was broken anyway). Simple permanent magnet motor. Lubed everything and put it back together. Tested and it worked fine. Put everything back together and steps are working fine. What would that have cost at a dealer? If anyone has any questions I am now an expert on single step repair! Knowing what I know now I could save several hours doing the repair. Total money spent zero.. cheers.
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Old 04-09-2018, 07:02 AM   #2
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You are in a dwindling group of folks that actually have the KSA’s to fix things rather then taking out the wallet and buying a replacement. Well done Sir!

Caveat: No pics so it never happened.
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Old 04-09-2018, 09:40 AM   #3
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Step stopped working, oh my!

Thanks for the reminder. Here’s a pic of the motor on my terribly disorganized work bench.
Update Kwikee is sending me a new motor. Good customer service!
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Old 04-09-2018, 03:38 PM   #4
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2 year times how may?

Wow, that is one old looking pic to be just two years old. Seen five year old wally world mowers laying dead next to a tree that didn't look that rough. Wonder what undercoat prep was used by the oem, sea salt? Please tell me it's old grease.... I can hear it cry for some zinc chromate from here in Georgia...
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Old 04-09-2018, 04:15 PM   #5
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The plate you see is the inside! There was a piece of gasket on the edge when assembled that allowed water and dirt to intrude. The label on the motor casing is mostly from my dirty hands! Kwikee has seen this photo and is sending me a new motor. Good customer service.
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Old 04-09-2018, 04:41 PM   #6
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headed your way..

Whew.... that was close. Just about jumped in the coach with my tools, some steaks, makers mark, and coke zero to come help ya out...
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Old 04-09-2018, 06:12 PM   #7
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Thats some serious corrosion in there. I’m thinking it will get all cleaned, lubed and sealed with a shiny new motor.
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Old 04-10-2018, 01:01 AM   #8
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The nature of the beast! It's an RV! Now where do you live so I can bring mine to you to fix if this happens!
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Old 04-10-2018, 01:36 PM   #9
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Your lucky that you are so handy and mechanically inclined! My Solera's step broke recently and were hanging out in L.A. I probably broke it pulling in too close to the curb. I tried wiring them in( not very well!) until I got back home. The weld had broken on a bolt and could not be replaced. The motor had to be replaced also. Total: over $500. in parts plus labor for a mobile mechanic coming to my house. From now on I will be ALOT more careful about getting too close to curbs(tricky though when on busy city streets & not wanting to stick out too far into traffic.
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Old 04-10-2018, 02:17 PM   #10
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Ours quit working last year same as yours. Rig was less than two years old. Never thought to call qwikee. We removed the steps and bought a new motor. Motor is the same as one used for power windows in some cars. Motor cost about $60 bucks on Amazon. Lots of threads about this problem and it's too bad the parts used are crap and don't last. Step removal wasn't easy in the closed position and after getting them off we saw the easier method with the cotter pin. Next time we'll know .
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