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Old 02-14-2012, 01:30 PM   #1
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Support to Dealers?

How much dealer support does Forest River give? I’ve had my 3120ds in for the 3rd time with electrical issues that they cannot figure out and I keep hearing “waiting on the factory guys to get back with us.” This was the post I did with the first problem 55 Amp, Power Converter Location the coach has been back and whatever the little unit that is in the stare well on the left side was replaced. Still when the coach is plugged up to shore power the house batteries will not fully charge and the emergency start switch does not work. Has a 2nd power converter fried because of where it is located?
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Old 02-15-2012, 12:57 PM   #2
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The factory gives them as much as they ask for, if they ask. (The little unit left of the stairwell is the "Battery Control Center")

In reply to your first post, it is installed where it is supposed to be installed. The dealer saying "it might be installed in the wrong place" is ridiculous. We used to install ALL of our convertors & panels in the bed base (combo unit), but as I stated earlier if we can remote mount the converter it was an attempt to cut down on fan noise, not heat. I doubt that it was heat that caused the converter to go bad...where we remote mount the convertors in the storage compartments there is no circulation there and its non-conditioned space. When it's 100 degrees outside, your A/C is cooling the interior...the storage compartments are not ventilated, nor are they get any air from the A/C.

90% of the time when I hear "the factory is not helping" it's that we were never even notified. Your best bet is to message me your VIN and your dealers name and I can have our service guys look into it from our end.

I have seen convertors go bad due to bad campsite hook ups. In dealing with a few situations they have put on "portable surge protectors". I'm not saying that is the issues...but I know it has been in the past.
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Old 02-15-2012, 03:58 PM   #3
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If the dealer's techs cannot figure out electrical problems, they probably shouldn't be working on your unit.
It seems that most are quick to critisize the manufacturer when it is their incompetant dealers that are to blame.
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Old 02-20-2012, 09:09 AM   #4
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Bclemens sent you a PM with my VIN # and dealer contact info.

Thanks..
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Old 02-20-2012, 09:56 AM   #5
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Quote:
Originally Posted by bclemens View Post
The factory gives them as much as they ask for, if they ask.
In my warranty experience (just one) with Forest River, I would have to agree with this.

I had a faucet leak, which caused the countertop to warp. I notified the dealer, who wanted me to email them pics of the damage. Within 2 hours of this email, the dealer called me back and stated that they had sent the pics to Forest River, who then notified the dealer to fix it all and replace the faulty faucet. 2 hours was all it took Forest River to look over and approve the repairs after the dealer asked.

My dealer told me to wait till all the parts from Forest River came in to them, and they would give me a call........which they did. I took it back to the dealer, who fixed it within a week, even though I told them I was in no hurry.
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Old 02-20-2012, 04:45 PM   #6
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Bclemens sent you a PM with my VIN # and dealer contact info.

Thanks..
Our warranty guy has a call in to the dealer and was waiting for a call back. According to his records, they replaced a fuse in the BCC (not the BCC itself). He left a message to see if they had it figured out, but to my knowledge they had not called back yet.
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Old 02-21-2012, 09:25 AM   #7
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Our warranty guy has a call in to the dealer and was waiting for a call back. According to his records, they replaced a fuse in the BCC (not the BCC itself). He left a message to see if they had it figured out, but to my knowledge they had not called back yet.
I know the last time I picked up the Motor home I saw "A" BCC unit sitting on the work table, looked like the old one as the dealer also was commenting on how hard it was to take the old one out with all the spray foam in the way.. he also said there was a few wires that ended at the BCC but where not connected to anything. I also had the LP detected go off and the TV in the front would come on than loose the picture, was told LP device was not getting full voltage was the reason it was going off. Also the emergency start switch under the drivers seat does not work. not sure how if at all that ties into my issues.

My MH has spent more time at the dealer than it has at my house, last thing I was told was I would be wise to buy the extended warranty, not a great feeling. I'm wanting to get the Big Foot leveling system installed but I want to make sure all the bugs can be worked out first.. At this point I'm hopeful at best.
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Old 02-21-2012, 10:31 AM   #8
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Could be...all I had was our notes. Our warranty rep has asked if they needed any assistance.
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Old 02-21-2012, 04:02 PM   #9
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The Dealer just called me, informed me he got a call from the factor and found out some fuse in the BCC was never installed so that is why it would never work, or would not turn the charger on. Not sure if I believe this or not but I'm hoping this is the case.. Couple of small repairs and I should be good to go..

Thanks for the help..
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Old 02-21-2012, 04:05 PM   #10
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When I forwarded this to warranty, their first response was "I wonder if it's a missing fuse, that would explain the emergency start not working". If it's not true, it's a conspiracy to fool us all.
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