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Old 03-07-2015, 08:18 PM   #1
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Warranty work

Our new Sunseeker is at CW having some warranty work done. We have an outlet in the overhead bunk with no power. FR sent hand drawn wiring schematics for them to trace, so far no success. We have a few other items that need to be addressed. We have already mentioned the flooring tear on this forum. This is the second FR product we have purchased, so we have a few things to say. We have come to realize that the rv industry seems to be on a level playing field when it comes to quality versus quantity. We feel a rv manufacturer could separate themselves from the rest with a warranty dept. that was quick with responses to any and all problems. Second, if the warranty dept. is overloaded, then you should definitely look at quality control. Third, why would there be hand drawn wiring schematics. I would think all sunseekers (3010) would be wired the same. Fourth, as a business owner myself, word of mouth is best (& worst) form of advertisement a company can have. I have yet to see any concern whatsoever from FR, with the exception of Brian Clemens. I would not be in business for a couple of weeks if I ran my business this way. I wish FR took the advice my father told me as a young man, I don't care about everybody else, I care about you. So FR, don't just try to be like everybody else, set yourself apart.
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Old 03-07-2015, 08:51 PM   #2
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Sorry to hear about your issues. I have found the camping world near us to be very slow. I have found our current dealer to be much quicker. I have found forest river very responsive to emails and phone calls. If you haven't gone past going through camping world, you may want to.
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Old 03-08-2015, 08:56 AM   #3
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You are correct, it could be CW sharing in the slow warranty repair. I was just stating that an rv manufacturer should have a faster response when it comes to warranting a brand new unit. FR should let it be known among the dealers, if one of their units come in for warranty work, and it is obvious the owner did not create the issue, FIX the unit and settle the claim with warranty afterwards. That would make FR a trend setter in the rv industry, by putting the customer first and standing behind their product. I am not saying FR is bad, they are like everyone else in this industry. But why settle to be like everyone else?
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Old 03-08-2015, 06:40 PM   #4
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Originally Posted by Solera blazer View Post
You are correct, it could be CW sharing in the slow warranty repair. I was just stating that an rv manufacturer should have a faster response when it comes to warranting a brand new unit. FR should let it be known among the dealers, if one of their units come in for warranty work, and it is obvious the owner did not create the issue, FIX the unit and settle the claim with warranty afterwards. That would make FR a trend setter in the rv industry, by putting the customer first and standing behind their product. I am not saying FR is bad, they are like everyone else in this industry. But why settle to be like everyone else?
Crossroads tried this. It still didn't work.
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Old 03-10-2015, 06:13 PM   #5
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Wow I love this post. I also own my own business and agree with statement about response time or any response at all I can't tell you how many times I have gone to a Web site and posted a question and never received a response it is the norm for sure. Why bother having a place to contact if you don't reapond. I bought a new 2860 in Ohio at avalon rv and have had good response. I bought there because my previous rv was used and they fixed a problem with mt generator that no one else could fix. So repairs do lead to new sales. I had a couple minor things that neee ed repair so I foxed them myself and moved on the time it takes to deal with a dealer is not worth the effort to me I paid for the parts myself. I also learned more doing the repairs myself and will be better prepared if it happens again. Obviously this wouldn't work for all repairs. People who own rvs have money and generally buy more rvs why loose customers over warranty work
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Old 03-10-2015, 06:57 PM   #6
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I have had rv's from 5 different companies the service is pretty much the same no matter what manufacture makes it unless you carry it to the plant or the shops that are located close to the plant because most of those shops are run by former employees the company standing behind there product is the only difference and most companies do if you complain very loud forest river has been pretty good so far


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Old 03-11-2015, 10:10 AM   #7
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Originally Posted by Pacostaco View Post
Wow I love this post. I also own my own business and agree with statement about response time or any response at all I can't tell you how many times I have gone to a Web site and posted a question and never received a response it is the norm for sure. Why bother having a place to contact if you don't reapond. I bought a new 2860 in Ohio at avalon rv and have had good response. I bought there because my previous rv was used and they fixed a problem with mt generator that no one else could fix. So repairs do lead to new sales. I had a couple minor things that neee ed repair so I foxed them myself and moved on the time it takes to deal with a dealer is not worth the effort to me I paid for the parts myself. I also learned more doing the repairs myself and will be better prepared if it happens again. Obviously this wouldn't work for all repairs. People who own rvs have money and generally buy more rvs why loose customers over warranty work
Whoa, whoa, whoa. "norm for sure"? We now have (2) reps monitoring this site. All email questions posted on our site go directly to one person and should receive a follow up within 12 hours. (depending on time)
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Old 03-11-2015, 10:34 PM   #8
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Originally Posted by Pacostaco View Post
Wow I love this post. I also own my own business and agree with statement about response time or any response at all I can't tell you how many times I have gone to a Web site and posted a question and never received a response it is the norm for sure. Why bother having a place to contact if you don't reapond. I bought a new 2860 in Ohio at avalon rv and have had good response. I bought there because my previous rv was used and they fixed a problem with mt generator that no one else could fix. So repairs do lead to new sales. I had a couple minor things that neee ed repair so I foxed them myself and moved on the time it takes to deal with a dealer is not worth the effort to me I paid for the parts myself. I also learned more doing the repairs myself and will be better prepared if it happens again. Obviously this wouldn't work for all repairs. People who own rvs have money and generally buy more rvs why loose customers over warranty work

Paco, are you looking to solve your warranty issues with FR on this site? I don't know of any other RV manufactures that have reps on their discussion board. I was pleased to have other owners share ideas and knowledge but having 2 reps reading and responding to questions is above and beyond the normal business model. Just my opinion.



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Old 03-11-2015, 10:40 PM   #9
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I've had good luck with dealers. I won't go to Camping World.

I had one case where a dealer in Montana let me leave before getting the official "warranty ok" from FR because they knew FR would cover it. (It was a broken doo-hickey or something on a slideout.) That same dealer called me later to confirm it was taken care of by FR.
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Old 03-15-2015, 10:21 PM   #10
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Just to give everyone a follow up. Not sure who is lying. CW says warranty has sent several hand drawn wiring schematics to no avail. FR said an engineer would call, hasn't happened yet. I sent an email to the FR service rep, and explained situation. Have not heard from FR. Also, the flooring tear has not been fixed yet. CW says they are waiting on parts from FR. You know it sure does leave a bad taste in your mouth when you are making a $1000 monthly payments and the unit is sitting for warranty repair.
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