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Old 04-24-2011, 09:32 PM   #41
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Originally Posted by Triguy View Post
RnR, I've watched this thread for the past few days and I bet you didn't think this would get the response it did, did you? It's a good thing.

Fortunately or unfortunately; this is not an official FR forum (as far as I know). But I think that's fortunate because most corporate forums tend to be less-than-helpful as they will attract either nonobjective fanboys or those with a grudge and a desire to tell the world; but rarely an intelligent, fair and considerate sampling of the population.

I think what we have here is a good sampling and I also think FR knows that and watches this forum. I know I would if I were an executive.

Our posts might not get a direct answer from the factory but I imagine that the forum gives FR food for thought and, hopefully, that leads to improvements.
Triguy, actually I expected to get responses and I'm not surprised at the varied replys, people are people and we all have different opinions on most all subjects and that makes for spirited discussions. Hopefully FR will follow the forum and consider the issues owners may have.

Janet, thank you for clarifying the establishment of this forum.

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Old 04-27-2011, 10:53 AM   #42
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Wow, this was an active discussion wasn't it? AND THANKS for the concern about whether I left you or not! I have been busy with factory visits and a quick trip to Boston to see my grandson (who is finally out of the hospital!

There has been lots of thoughtful discussion in this thread (which as you all have noted is not always the case when a factory rep tries to help).

I can tell you a few things from my perspective:

1. I feel welcome, a part of the group and enjoy most of my participation
2. There are certainly days when being a member does not feel worth it
3. I believe it is CRITICAL for Concertone to be a VISIBLE member and not “lurk”
4. I appreciate the support members provide members, it makes it easier NOT to have to monitor the forum daily
5. #4 is critical because it is impossible for an executive to monitor daily
6. People should realize that their selling dealer IS ABSOLUTELY their biggest resource and support!
7. People should give all parties a chance and use direct communications for individual issues and especially for initial notification of an issue
8. All parties would like the opportunity to resolve an issue, but when you get spanked before you even know there is an issue it is pretty disheartening
9. I appreciate the positive and constructive feedback
10. If I did not care, I definitely would NOT be on the forum!

I am sure I have more impressions to share, but there is work to do and there is only limited time to participate.

And I look forward to seeing some of you in Branson next week!
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Old 04-27-2011, 10:35 PM   #43
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So here are some of the questions that would be asked.....

1. Why do you still use Concertone, instead of something more reliable?
2. Why do you keep the guys that build the trailers poorly?
3. Why do you put on cheap chinese tires that only last a year or 2?
4. Why couldn`t you mave (something) over a few more inches?
5. Why can`t the guys properly wire stereo speakers?
6. Why can`t you design a much more comfortable mattress?

These are just the tip of the iceberg, I`m sure there are many other questions I missed.

Of course these are all tongue in cheek, but you can see where such a discussion would go.

Thanks for being a helpful and understanding FR Forum member and Forest River rep.
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Old 04-27-2011, 10:45 PM   #44
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2. Why do you keep the guys that build the trailers poorly?
I can give a partial answer to this after having done manufacturing for a while. They may not know who did a particular assembly or step in a process.

I used to build valves for Liebert air conditioners, in the 5-30 ton range. My valve would go into a bigger compressor assembly that would get attached to the rest of the unit. But the only person whose ID got stamped on the unit was the guy who finished the compressor assembly. Two other people built valves in that assembly, but we weren't accountable for our work, unless leaks were found before final assembly. I might build 6 valve assemblies in one shift, and they'd not be used for 2-3 days, and they might not get put in the unit I built them for, so there would be no way to correctly account for my work.
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Old 04-28-2011, 10:05 AM   #45
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Quote:
Originally Posted by Dodge Guy View Post
...

Of course these are all tongue in cheek, but you can see where such a discussion would go.

Thanks for being a helpful and understanding FR Forum member and Forest River rep.

Please don't take this personally as it is not meant to attack you in any way, I appreciate your perspective and I just want to give the other side. The “you’s” and “me’s” are generic…

So while you call it "tongue in cheek" I call it negative and it sets the tone of the conversation as anything other than a two way exchange of information.

When you ask questions framed as this, basically you are sending me a message and while I could provide you statistics that don't jive with your assessment all we would be doing is disagreeing. We all know no one wins in this case and frankly it is way easier for a vendor or manufacturer simply not to engage in this type of discussion. After all, and as we have seen here in some of my threads it can simply extend the negativity way beyond what would have happened had I not responded in the first place.

Vendors & manufacturers also can state unequivocally that we have hundreds of thousands of satisfied yet "quiet" customers, so who is right?

So as a vendor or manufacturer, we must decide if we have the bandwidth and testicular fortitude to engage in proactive customer communications. We must take the challenges with the easy and we must know when to say when as we will never convince everyone potentially anything.

Again, this is not personal, but I am just trying to bring the other perspective to the table and believe it or not, we have feelings too! These include satisfaction with doing a good job and disappointment when we don’t…
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Old 04-28-2011, 10:41 AM   #46
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wow, this was an active discussion wasn't it? And thanks for the concern about whether i left you or not! I have been busy with factory visits and a quick trip to boston to see my grandson (who is finally out of the hospital!

there has been lots of thoughtful discussion in this thread (which as you all have noted is not always the case when a factory rep tries to help).

i can tell you a few things from my perspective:

1. i feel welcome, a part of the group and enjoy most of my participation
2. there are certainly days when being a member does not feel worth it
3. i believe it is critical for concertone to be a visible member and not “lurk”
4. i appreciate the support members provide members, it makes it easier not to have to monitor the forum daily
5. #4 is critical because it is impossible for an executive to monitor daily
6. people should realize that their selling dealer is absolutely their biggest resource and support!
7. people should give all parties a chance and use direct communications for individual issues and especially for initial notification of an issue
8. all parties would like the opportunity to resolve an issue, but when you get spanked before you even know there is an issue it is pretty disheartening
9. i appreciate the positive and constructive feedback
10. if i did not care, i definitely would not be on the forum!

i am sure i have more impressions to share, but there is work to do and there is only limited time to participate.

and i look forward to seeing some of you in branson next week!
thanks bob!
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Old 04-28-2011, 10:47 AM   #47
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And there may be alot of people with problems that say don't post either. Replaced my Z-700 once but don't know if it was the units fault or not. After the remote stopped working on the second unit went to a Concertone web site and it said push the z-700 button on remote. It worked but that could have been in the trouble shooting part of the manual. Unable to set the clock on either unit, but then there is a big clock on the wall. I have a feeling that F. R. has their shills on this site.
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Old 04-28-2011, 10:53 AM   #48
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P. S. Haven't used the Concertone enough to know if I have other problems or not. DVD and a few other things work. Wayne
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Old 04-28-2011, 05:48 PM   #49
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Can we get back on Topic with this thread before it goes in the Toilet - this isnt a thread to bash concertone or any other vendor or Forest River for that matter - this thread was made for about asking questions - always seems a select few have ruin the threads and then a few jump on the band wagon

Here is the Original Question that was posted -
Quote:
Originally Posted by RnR View Post
Has any thought been given to asking Forest River to join in on a forum where Forest River owners could post questions about their particular RV that could be best answered by a factory rep. I have seen other manufacturers do this and it seemed to work well.
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Old 04-28-2011, 07:02 PM   #50
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Quote:
Originally Posted by sherdep View Post
Can we get back on Topic with this thread before it goes in the Toilet - this isnt a thread to bash concertone or any other vendor or Forest River for that matter - this thread was made for about asking questions - always seems a select few have ruin the threads and then a few jump on the band wagon

Here is the Original Question that was posted -
Sherdep,
I agree with you. The initial post is a great one, and I think most of us agree that it would be worthwhile.
The next question is....how do we make this happen??? Who needs to contact FR to ask to make this happen???
If, as we assume, FR is already on this site, then I would ask FR to "come out of the closet" and introduce themselves to the site Admins, and together they set up a dedicated forum where issues/problems/suggestions could be handled and the trolls monitored and their posts deleted.....and if need be, the poster banned.
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