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Old 11-12-2015, 08:04 PM   #1
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Disappointed

I noted that you removed a thread re Negative Forest River Corporate Thieves because there was reference to possible legal remedies. Why didn't someone just refer the poster to Good Sam/Trailer Life Action Line??? I too have noted the diminished customer service with Forest River products. We have a 2006 Cedar Creek 36 RLTS. We live approximately 60 miles from Topeka, IN where the Cedar Creeks are built. Until the last couple of years we have had exceptional service from the factory. Suddenly, the new "team" at Cedar Creek has decided not to allow any repair other than warranty repairs. Good luck finding a reputable RV dealer!

I am not sure now what the purpose of your forum is. If RVers cannot share their experiences, both positive & negative, what purpose does this forum serve?

BTW, my wife is an attorney. She was offended by your removal of the above referenced thread. So, I guess if you want to kick me off the Forest River forum, so be it. And also, aren't you building on the Forest River name recognition?? You can post all the disclaimers you want. But, I suspect that one of these days Forest River is going to encourage you to change your name.
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Old 11-12-2015, 08:27 PM   #2
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Uhhm, that's not an accurate assessment of what happened at all. The post in question was closed, not removed. It is available for viewing, but is closed to any more posts concerning litigation and legal action.

It was all explained in the closing note to the thread, with links as to why it and any other similar threads will be closed that are similar in nature. Members may post problems with their RV's, but not possible libel (calling someone a thief), nor soliciting litigation and legal advice....which is against our guidelines and purpose. An attorney should be fully aware of the reasonings and fully knowledgeable in non-disparagement settlement clauses..

Forest River Corporate Problems
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Old 11-12-2015, 08:39 PM   #3
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Uhhm, that's not an accurate assessment of what happened at all. The post in question was closed, not removed. It is available for viewing, but is closed to any more posts concerning litigation and legal action.

It was all explained in the closing note to the thread, with links as to why it and any other similar threads will be closed that are similar in nature. Members may post problems with their RV's, but not possible libel (calling someone a thief), nor soliciting litigation and legal advice....which is against our guidelines and purpose. An attorney should be fully aware of the reasonings and fully knowledgeable in non-disparagement settlement clauses..

Forest River Corporate Problems

seems you are very active on this forum at closing and editing threads?
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Old 11-12-2015, 08:41 PM   #4
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That is what someone on the site team would be tasked with if needed...
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Old 11-12-2015, 08:43 PM   #5
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That is what someone on the site team would be tasked with if needed...
but wouldn't that just be someones opinion of whats right or wrong to post?





















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Old 11-12-2015, 08:45 PM   #6
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It would be, but it is not our site and not our place to decide what is right or wrong.. It would be the site owners or those set to monitor it. No right to free speech here. If they do not like what they see they can do what they want.
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Old 11-12-2015, 09:04 PM   #7
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but wouldn't that just be someones opinion of whats right or wrong to post?
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The site team are called scrubbing bubbles, our motto is we work hard so you don't have to.

As also explained in the site guidelines,

http://www.forestriverforums.com/for...ork&page=rules

Site Management & Member Concerns: If we feel site rules are violated we may remove, edit or delete posts and if necessary ban or restrict account access. Abuse toward our administrators or moderators may result in suspension of your account. Complaints about a moderator's decision regarding a particular post are not to be made in posts; instead send a private message to a moderator. If a moderator deletes or edits one of your posts and you disagree with the action, contact the moderator concerned or any other member of our site team. Do not repost deleted material. This forum is largely self-policing, which means that moderators will respond and react to problems reported through the REPORT POST option, via the CONTACT FORM at the bottom of each page, or via PM. Do not hesitate to use these tools to report any problems regarding the forum.

and

Someone has to interpret these guidelines and how they apply to this forum. Ultimately it's up to our site moderators and administrator to make this decision. If you have any questions about these guidelines, please feel free to contact a moderator or administrator. Thanks to everyone for keeping the tone appropriate for a group of friends, at least the vast majority of the time. Please keep it up!

Normally, we don't use the open forums to discuss site team actions, but sense there may be some members who are not aware of the inner workings, so are going to keep this one open as long as it adheres to the guidelines.

The site team is not one person, but a committee of 13. We usually discuss matters between the team, before taking an action, unless it's something that has to be took care of immediately (spam, cursing, sexual references, etc).

Even then, we usually just unapprove the thread/post, to take it out of everyone's view, until we can discuss it.

Any time a post is reported by a member (or any member of the site team), the entire site team receives a notification about it, and we open a dialog amongst the team to discuss the best course of action to take. So it's usually a consensus reached by the site team, and not by any one particular person. However, someone on the site team has to actually post the decision reached. It varies, depending on who volunteers to write up the consensus reached. All of this discussion goes on behind the scenes, and is extremely time consuming, but works good, and insures our members have the best possible RV forum experience.

We hope our fellow members can understand this and spend their valuable time helping each other, instead of worrying about the things that would take away from their enjoyment here.


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Old 11-12-2015, 09:14 PM   #8
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Thank you for your work. I am surprised you all do not have a sock account to purge.. I would not worry about it, but it could avoid feeling the hate.

Thank you all for the great site.

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Old 11-12-2015, 09:33 PM   #9
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Thank you for your work. I am surprised you all do not have a sock account to purge.. I would not worry about it, but it could avoid feeling the hate.

Thank you all for the great site.

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I'd like to address this... it's true that at some forums the site team uses a special "board admin" account to manage problems so that they can remain anonymous but here we don't do this and there are some simple but important reasons for this.

Site team members are also respected members of the community - they are RV'ers and not just invisible hall monitors

The site team works as a committee providing a system of checks and balances. If one member is inclined to be restrictive, another will be just as inclined to be lenient. We often debate an issue prior to taking action and in this manner usually arrive at a reasonable and moderate solution. Hiding behind an admin account sometimes removes accountability and encourages haste over fairness. This process is important to us and we own our decisions.

This process takes a little time especially because site team members are volunteers. We work hard at transparency and fairness but also recognize that sometimes folks have their own agendas and may use the forum to those ends. For this reason we have a fairly extensive set of board guidelines and they are displayed to members as they register. The site team manages the board to the standards laid out in those site rules.

Finally - most issues the site team deals with are reported by community members - we are reactive rather than cruising for problems. We want the board to be informative, fun and collegial and hope that the way we manage it builds this environment.
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Old 11-12-2015, 09:33 PM   #10
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Thanks to the moderators for what you do........ and all the comments you would like to make but can not ............

I do not feel there is any problem posting a complaint but it is how you go about it...... there are lines in the sand that can be crossed that benefit no one....
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