Quote:
Originally Posted by wmtire
I checked your settings and you are set to receive these, which are a third party thing....at the email of ***k@*********ck.com...unless you used a different email when signing up for the daily newsletter (which you can)
You can also click the community dropdown box on the top bar if using the full website and then click the newsletter link, to sign up again. If it shows the email is already in use, then you should get them...but as I said it's a third party, and sometimes the problem can be on their end.
|
WM, this situation may be different, but let me describe something that plagued me on two sites I administer. This was around 10 years ago when iPads were just becoming popular.
Like FRF, they have a line at the bottom of each daily email to click to unsubscribe. The unsubscribe request goes to the third-party mailer--in FRF's case it's feedburner.google.com.
The problem occured when the following conditions were true.
1) The user was using the web interface on a touchscreen device.
2) The Unsubscribe link had no "Are you sure?" confirmation. It silently unsubscribed the user.
The effect was that the origin site (FRF in this case) didn't even know about the Unsubscribe and was still sending daily messages. The third party was not sending the messages on to the accidentally-unsubscribed users. And resubscription at the origin site had no effect. There was, at the time, no way to contact the third party.
It took me several days to figure this out. I sent a duplicate message from the origin site and from my personal email and asked for responses from everyone who got only one. Then I asked those who responded to reply with their device type, OS, and browser. I got back eleven responses: 8 were using iPhones or iPads and three were using Android devices. That's when it hit me: They were all touchscreen devices! They were accidentally Unsubscribing silently when scrolling up!
They had tried resubscribing to no avail. And my Administrator view showed them as subscribed. So I looked through full headers and discovered that there was a third party. The third party was injecting the Unsubscribe link with no confirmation. He was not seeing re-subscribes at the origin site.
I contacted the third party directly, apologized for not going through the company hosting the CMS, and explained the problem and what needed to be fixed. I also gave them the list of 11 Unsubscribed users. They agreed to a fix and to resubscribe the users.
It had astounded me that no one else had figured out that touchscreen devices had to be handled differently. There are other things that have to be done differently, but the accidental selection with no indication is probably the worst.
2011 Flagstaff 831 RLBSS
Linear Mode
