Originally Posted by LindyLu
Just wondering why certain threads are shut down including one that was just shut down after posting complaints about a Forest River product or pursuing a lemon law suit. Shouldn't we as owners of defective products be allowed to share, especially if this forum in no way, shape, or form issues connected to forest river, Inc??
Most of the time, once the discussion turns into legal arguments/advice, then it's outside the purpose of these forums.
We have had many members who try to use the forums as a pulpit to embarrass or drive business away from dealers/manufacturers. Some do have legitimate complaints, and some are not so legitimate (competitors or such). As in any web based discussion group, do you "REALLY" know who it is on the other end of the keyboard.
A newbie signing up on the forums and instantly starts telling everybody to stay away from x dealer or x product isn't going to have nearly the credibility as a longer term member who the community knows. How does anybody know if they are just "trolls" or real people with problems?
Another thing with dealer/manufacturer public complaints: Is if/when it goes to litigation, there is almost always some type of confidentiality/non- disparagement agreement at the end...which states that the public complaint or anything publically posted must be taken down. We have had several members of late come back and go thru a recant trying to get us to now remove all of their comments and posts as per their agreement settlement. Well people, that doesn't work. Once you open Pandora's box, you can't close it.....so the site team will do it's best to make sure the genie doesn't get let out of the bottle to begin with.
Hope this helps everyone and their understanding of the following guidelines:
Dealer/Vendor and Customer Disputes:
This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with sellers, manufacturers and dealers through the long-established legal or arbitration systems or the Better Business Bureau but not through our community.
- Do not post the same discussion topic more than once or in several areas of the forum.
- Do not take every opportunity to express your disagreement, incite argument, insult each other, or fan flames. Voice your opinion respectfully and then let it go.
- Trolling and cyberstalking are NOT allowed and are grounds for account restriction or banishment. Trolling on this board includes posting controversial and often irrelevant or off-topic messages with the intention of (or anticipated result of) baiting other users into an emotional response or to generally disrupt normal, harmonious on-topic discussion, especially when a pattern of such posting is apparent.