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Old 06-07-2017, 08:57 PM   #1
MCTroy
 
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Location: Troy.Ohio
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How about some good news?

There are plenty of threads about problems with campers and poor service. Here is a good news post: we are getting new awnings!!

We have struggled with the awnings on our 2015 WJ ever since we bought it on Sept. 2014. Several forum members have noticed our awnings at a couple of Rallies. They looked like they could fly over the roof of the TT!

I asked our dealer but they said they couldn't do anything. So I started sending photos and details to Dometic. Today they replied that we do indeed have the wrong hardware on the trailer, and they will replace it on both awnings AND cover all the labor too!!!

We are so happy! Dometic deserves a shout out for job well done!

Anyone else want to share some good news? This is nice for a change.
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Old 06-08-2017, 01:10 AM   #2
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Well I can say I've been out with the family with our new Wildwood on 5 camping trips (20 days total) so far this year, with no real issues (had to do a little quality control but no repairs requiring more than a screw driver).

By the way glad to hear things went in your favor, always a good feeling!
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Old 06-08-2017, 04:57 AM   #3
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Dometic is great to work with, they replaced the fabric on our 5 year old unit at the FROG Rally because it was peeling, they apologized because it was a different fabric pattern but the wife liked it better so it was a win win!!!!
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Old 06-08-2017, 06:48 AM   #4
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That is awesome news!!! Glad they are making it right for you!

I guess my best contribution to this thread would be from 2015 when my A/C quit working 2 months out of warranty.....

Using the infamous Google search and my multi-meter I determined that the compressor had died. Before shelling out the cash for a new one, I decided to call Coleman tech services just to confirm my readings. After telling the tech what was going on he told me take it to one of thier authorized dealers and if they confirmed my suspicions then Coleman would replace it. I mentioned the warranty had expired and he said no problem. I took it to my dealer, they sent the readings to Coleman and 3 days later I had a brand new AC installed at no charge.

So I guess it never hurts to contact the manufacturer...worse thing you are going to here is that you are *#&! out of luck!
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Old 06-08-2017, 07:37 AM   #5
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A good dealer makes a huge difference. Prime Time is very responsive, as long as the dealers do their job. I think every RV has some issues, just like a new house has issues. We've had a few. However, because the dealer has been fantastic (Campers Inn in Byron, GA), the issues are taken care of (with me fixing some on my own). Just like your car. It may let you down sometime, but if you have a good mechanic or can do the work yourself, you are happy again, when your baby comes home purring again.

Yes, there were some QA and assembly issues, BUT they were taken care of. In the end, positive.
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Old 06-08-2017, 12:01 PM   #6
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Have taken our 2017 Rockwood on several weekend camping trips with only one problem with a door seal to be fixed by dealer tomorrow. Still trying to make it feel like ours hehe
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Old 06-08-2017, 12:41 PM   #7
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We have been well pleased with our Lexington but our best news came in our second year of ownership. We bought the motorhome two years old with 25k miles. We were just starting to research replacement tires when I read on this forum about the Michelin tire recall. Pulled our serial numbers and you guessed it ours were within the recall timeframe. So seven new tires mounted balanced and installed. Wowser! Like winning the lottery!!
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Old 06-08-2017, 02:39 PM   #8
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YAY! Nice to hear some positive for a change
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Old 06-08-2017, 03:18 PM   #9
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I also like to sit with a cup of coffee and read positive posts !

I will add to this with our recent purchase of the Forester in that we flew up to Ohio for the purchase, and drove home spending seven nights in the RV without issue (nothing basic hand tools could not handle).

Thanks for starting a POSITIVE post !
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Old 06-08-2017, 04:01 PM   #10
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About a month ago we were camping in Butler Pa. It was in the mid 40 degrees and our furnace quit. B&R a local rv dealer said they were busy and would be about a week to get it in the shop ,once I told them we were camping from out of town they asked if i could pull the furnace they could bench test it. Having pulled furnaces before it was a piece of cake took it in and an hour later was reinstalling our fixed furnace .fan limit control switch. 50 bucks parts and labor. B&R Camper sales in Butler pa really saved our butt.Love the smaller family owned dealerships , they treat you like people not a blank check.
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