Originally Posted by jmswms
Questioning whether this was a good move or not. 1 e-mail and 3 phone calls and no response. I think the only reason rep (I'll leave his name out for now) even responded to me at all is because I sent the e-mail to someone else and they must have past it along. We only have a few months left on the warranty and would really like to get it fixed. Has anyone had any luck with someone else? We have a 2012 Silverback
Your question is very challenging as you provided very few clues. So here is my best guess for an answer: The east territory warranty administrator is Danette Ray. Her phone number is 260-593-2425 and her email address is email@example.com
. I say this based on the following assumptions: You live in Illinois. Your warranty is from Forest River. You have been trying to contact Cedar Creek and not your servicing dealership. You refer to the rep as a male. I have used my warranty twice in the second year and have received nothing but first class customer service. Hope this helps and you get your undisclosed issue taken care of.