Reply
 
Thread Tools Display Modes
Old 10-04-2017, 10:22 PM   #1
Member
 
Join Date: Jun 2016
Location: PNW
Posts: 96
Anyone actually had to use their extended warranty? And if so...

Did that company actually pay? We are having a slide issue with our 2017 2401W. We were able to get it home, but our local dealer told us that we will have to pay up front for repairs and then we will have to deal with our extended warranty company because they have found it's too much trouble to get paid by these outfits IF that is true (not just a few forms, but tough getting paid) then I guess I can see their point.

We called our extended warranty company "Portfolio Protection" and told them that our local dealer wants us to pay them and then we can collect from Portfolio - we asked if this was common and they said "fairly common". My wife asked what kind of time frame we'd be looking at for reimbursement and they told her they don't give a timeline....

She said "well, typically is it within 30 days, 45 days?" The gal said "we don't give a timeline on payment. My wife then asked if the dealer submitted the paperwork they were supposed to (work order info/total $$ amount) could we be waiting like "TWO YEARS?" and the gal again said "we don't give any timelines.

I get that they don't want to lock themselves into a payment time frame in case there is a paperwork snag on the service dealers end, but...

SO, my questions are: A) has anyone used Portfolio Protection extended warranty, B) if so, are you satisfied, C) has anyone else had to pay the dealer and then collected reimbursement from your extended warranty company (any extended warranty company) and do you feel that worked out smoothly, even though coming up with out of pocket money is a pain?

Thanks!
__________________

__________________
2017 MBS 2401W
BBogey is offline   Reply With Quote
Old 10-04-2017, 11:11 PM   #2
DDC
Senior Member
 
DDC's Avatar
 
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,364
I've always looked upon these third party warranty companies as scams and I've known quite a few people who have been take by them. Yours may be the one that isn't, good luck.
__________________

__________________
"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
DDC is offline   Reply With Quote
Old 10-04-2017, 11:39 PM   #3
Senior Member
 
NMWildcat's Avatar
 
Join Date: Jun 2012
Location: Southern NM
Posts: 2,254
Don't know about your policy. We had a 5 year XtraRide platinum policy that covered everything except consumables. We definitely got our $$$ worth. We used certified independent service and they always called and got pre-authorization. I'd look for another service source.
__________________
Scott and Liz - Southern NM
2012 Wildcat Sterling 32RL - w/level up (best option ever)
2007 Chevy 2500HD 4dr short bed Duramax w/allison
Reese Fifth Airborne air ride king pin coupler with Sidewinder
NMWildcat is online now   Reply With Quote
Old 10-05-2017, 09:26 AM   #4
Enjoying Life
 
Join Date: Apr 2016
Location: Texas
Posts: 147
I have made a claim for extended warranty and had no problems.
The most important thing is to follow the procedure they have to the letter. If they need pre-authorization get it and document. Check other dealers or an independent mobile service, they may accept the companies warranty and save you the hassle. The biggest problem I have seen is people rush to get something fixed and did not follow the steps required.
Good Luck
__________________
“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!” - Hunter S. Thompson, The Proud Highway: Saga of a Desperate Southern Gentleman, 1955-1967
TeachTexas is offline   Reply With Quote
Old 10-05-2017, 01:48 PM   #5
Senior Member
 
Join Date: Nov 2015
Posts: 129
If your RV is a 2017 year model, why are you having to use your extended warranty. I would think that your unit would still be under the manufactures warranty.
__________________
Walholler is offline   Reply With Quote
Old 10-05-2017, 02:14 PM   #6
Junior Member
 
Join Date: Mar 2015
Posts: 27
Extended warranty

We have aCornerstone Extended Warranty on our Birkshire covers it for 75,000 miles or and 7 years when we have used it we go to repair place they call Cornerstone and it gets covered we pay our deductible...hotel and meals are reimbursed within usually within 9-14 business days...not sure anyone else's plans. Good luck
__________________
caburn is offline   Reply With Quote
Old 10-05-2017, 02:18 PM   #7
Junior Member
 
Join Date: Oct 2013
Posts: 21
Last year we purchased a used Class C from a local dealer with less than 30K miles on it. On our first trip in the middle of no where (West Yellowstone, MT) the engine blew. Turns out we bought a lemon - not disclosed to us at the time of purchase was that the vehicle had a used "Junkyard Engine" in it.

Fortunately, we had purchased from the dealer an extended warranty from Eagle Extended Service Protection Corporation. The company was most helpful and easy to work with. The company paid $900 to have the RV towed to the nearest Ford Dealer for engine replacement. They also paid for all of the labor and replacement engine minus our $100.00 deductible. The company quickly paid by credit card for both the tow and the engine replacement directly to the tow and Ford dealer. I made the initial call in both cases and then the company took over and quickly made arrangements for the service I needed.

I used the extended warranty again last fall when the extending steps motor went bad. Again, the local repair shop called them directly with an estimate and received quick payment by credit card.

In just the first year of my 5 year extended warranty, the company has paid out much more than what I paid for the warranty. I can't say enough good things about Eagle Extended Service Protection Corporation. I'm thanking my lucky stars that I bit the bullet and purchased the extended warranty.
__________________
BobFlorida is offline   Reply With Quote
Old 10-05-2017, 02:21 PM   #8
Member
 
Join Date: Jun 2016
Location: PNW
Posts: 96
Our extended warranty company "might" be OK, it just felt a little awkward with them not giving us a general idea on reimbursement.

We have now owned our MH for about 13 1/2 months, so the original warranty is done.

Yes, we know that our service dealer has to provide a list of what's wrong and get "pre-authorization" which of course still won't help us with service dealer dealing directly with Portfolio, but hopefully it will speed up the reimbursement.

Thanks for the replies.
__________________
2017 MBS 2401W
BBogey is offline   Reply With Quote
Old 10-05-2017, 02:28 PM   #9
Junior Member
 
rottnmom's Avatar
 
Join Date: May 2015
Location: Hudson Valley NY
Posts: 28
Our experience is the same as NMWILDCAT. This is our second RV with year XtraRide Platinum and both have paid for themselves. Be sure to read the fine print on anything you buy--the Devil IS in the details!
__________________
Rick & Marta
2012 Mirada (Miranda) 32DS
TST TPMS X10, BLUE OX BEHIND
Never have more dogs than you have windows.

rottnmom is offline   Reply With Quote
Old 10-05-2017, 02:46 PM   #10
Member
 
Join Date: May 2017
Location: Lufkin, Texas USA
Posts: 63
Cool

Following along!
__________________

__________________
'17 XLT Screw | Oxford White | FX4 | 3.5L EB | 3.55 ELD | 302A |Chrome Pkg | Max Tow Pkg w/TBC | 36 Gal. Tank | Bak MX4 & BedRug | WeatherTech Deflectors, Floor Liners, & Mud Flaps | VA Navi | SYNC 3 Connect | Tailgate Step & Damper | Husky Liners | Goodyear Wrangler Fortitude HT 275/65R18

My wife and I are looking for our 1st travel trailer.
LynnGlaze13 is offline   Reply With Quote
Reply

Tags
warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 11:29 PM.