Originally Posted by rmac04401
You can get any repairs you need done under warrantee at any FR dealer. You can go on the website and find one in your area. I bought mine in Ohio and had choice of three dealers in the area to do the warrantee work. May take a bit to get it in the first time because some dealers do the repairs of people who bought at that dealership first. Bought mine in August and will go for warrantee repairs next month after I'm done camping. The FR warrantee department is great in helping you out.
In 2011 when we purchased our Salem from Couch's RV, we had the picture window trim come off in transit and the Awning clips fail.
We stopped in at the Forest River Dealership in Southern Maine and they asked where we purchased the TT.
Big sticker on the side = dead giveaway
We were told that we could return with the trailer in 3 weeks (even where this was an emergency) and they could see about penciling it in. Or we could leave it and drive 6 hours + home and return 6 hours + in a month to get it but they wouldn't guarantee its security while on their site.
I was Pi$$3d to say the least.
I was at risk of having the picture window blow out of the trailer and or having the Awning haul out like a parachute...
the safety of others on teh road was my main concern. Even to have someone look at it and offer me a temp solution wasn't happening.
when i was starting to haul out of the lot a young employee (18 or 19) frantically was waving his arms behind us so I stopped.
He said that he couldn't let me out of the yard like this and had a roll of duct tape in his hand.
He returned about 45 minutes later with a ladder and we taped the awning carriages and the picture window trim. as i shook his hand and thanked him, some older male (when googled their business later at home found out it was the owner) was at the shop door ripping him a strip.
Some dealerships really hate people who safe a buck or thousands of Bucks.
These are not like cars that you can purchase in one city and have the manufacturer warranties upheld in another as easily.
When we got home teh Forest River dealership here refused to service the unit.
I've gone to another dealership after that and while it was in warranty had to pay up front and submit claims with my rep - which was fine.
At least we got service that was awesome