Originally Posted by PenJoe
A reputable manufacturer pays any franchise dealer for warranty service rendered. You are purchasing some type of RV that is meant to move anywhere at your will. You are not expected to return to your point of purchase for warranty.
You're walking a fine line with that statement and its been beaten to death here, and at every other manufacturer specific and RV/Camping forum millions of times.
It is STRONGLY SUGGESTED
you return to "point of purchase" as you call it for warranty concerns or they would not bother printing it.
This is common verbiage per an owners manual.....
"OBTAINING WARRANTY SERVICE: To ensure your local dealer's personal interest in your complete satisfaction, it is recommended that all warranty service be performed by the authorized dealer from whom you purchased your unit. Following a move or as you are traveling, should warranty service become necessary, such service shall be performed by any authorized dealer in the United States or Canada. Such service shall also, whenever possible, be scheduled by an appointment in order to avoid possible delays."
And per a brochure........
"Forest River Inc dealers are independently owned and operated businesses so priority service and scheduling is at their discretion and is often provided to customers that purchased their unit at that dealership."
Although their is no shortage of sh$%ty dealers they all get a bum rap. People buy at a distance to save a few bucks, then they have a warranty issue so they expect to take it to the local dealer to save the cost and inconvenience of taking it to the selling dealer. Most times the local dealers are busy, so the appointment can not be scheduled for some time and that's not acceptable to the buyer. Lots of people believe everything revolves around them. At that point they jump on here or another forum, and proceed to bash that certain dealer for their own shortcomings in not understanding something that is disclosed clearly on the front end of the deal. That is if they were intelligent enough to do a little reading.
In the dealer review section of this forum, you can find some examples where owners bash a dealer for slow warranty work or scheduling and the dealer sees it and responds with something such as ..................
"Unfortunately, you called for work to be done in the "heart" of camping season when we are extremely busy. And, yes, we do give priority to customers that purchased RV's from us. I do not think we should be blamed for taking care of our customers warranty repairs in a timely manner and Forest River stands behind us on this."
Its amazing how silent the thread gets when that happens. I for one would like to see more dealers defend themselves in these forums.
You as a buyer have to decide if buying at a distance is beneficial to you from the warranty / local dealer standpoint. No one can do it for you on a forum. It can have huge ramifications. Especially if you're incapable, for whatever reason, of doing your own maintenance or small repairs.