I placed an order on 5-26-15.
My credit card was charged.
Got an email from CW showing the order was placed with an order # and a web reference #. NOTHING!
Their Chat Line says they have no agents available.
No answers to my emails that are going to someplace.
Have called numerous times to several different #'s I have for them and have been told my call is important and to please wait. Stayed on hold for over 30 minutes each time. NOTHING.
Even called my nearest CW dealership and they wouldn't even talk to me. All I got was a message to take a survey and then talked to "Peggy" and he (what I could understand) said call CW. I thought that was what I was doing! ARGH!!
SO I called Good Sam and they actually talked to me. He said that CW had a computer malfunction and a warehouse problem. He said the CW call center is across the hall from him and he could see that 1 of the operators had at least 8 calls waiting to talk to him. He said they (CW) have had big problems and that he is glad he isn't in that room. He said give it a few more days and they'll hopefully get things cleared up.
WHAT A MESS!
I have never had a problem before with CW and hopefully will be able to order from them again but this has put a black eye on their reputation.
Maybe they will take off the $10 shipping charge they put on me.