We've ordered several times online - and never had a problem - with shipping costs or coupon codes, etc. We've never had any service done at our local store (Belleville, MI), and don't expect to. We'll go to our dealer (Westland Camping) if we need something done. I think that the quality of the CW's vary greatly from store to store. Anytime there is a computer change, there are always glitches - regardless of how vetted the changes are. Sorry for your troubles - and yes - BE NICE. The poor customer service person is just a unfortunate pawn in this case.
Joe & Sue - Camp Mutts Zeke & Dazey
2008 Flagstaff Super Lite 26RKS
2008 Ford F-150