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Old 05-22-2015, 07:15 PM   #21
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I always had a good shopping experience with CW until a week ago. I ordered a couple of items that were on sale and got an Email a few days later saying I still had items in my shopping cart and would I like to finish the order and check out?
Somehow it became a double order for the same items. Called CS and they didn't seem to know much.
Sure hope they get it squared away soon!

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Old 05-22-2015, 07:31 PM   #22
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Placed order Wednesday and still in processing. Just called Customer Service at CW. They have a backlog of incoming calls. When I did speak to a rep., she could not locate my order # and admitted the computer transition was in chaos. She transferred me to another customer service rep. who also could not locate the order to cancel. I have sent an e-mail, at her request, to cancel the order. As we speak, CW is apparently experiencing significant problems with the computer transition.

I then visited Amazon.com and ordered the same item for near $2.00 less, plus saved another $8.00 shipping at CW and Amazon shipped FREE.

Always check Amazon before ordering at CW.
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Old 05-22-2015, 08:20 PM   #23
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This may explain the reason their Chat Line is unavailable and a reply to my email has not been answered. I placed a few items in my cart(to think about) and a couple days later they were gone. Hmmm...
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Old 05-22-2015, 08:46 PM   #24
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Quote:
Originally Posted by fmc View Post
X2

I ordered the Good Sam guide because I live in the mountains and didn't want to wait..... 6 weeks later I called and they said the Post Office lost it. They sent it via UPS! We don't have mail delivery here and UPS transferred it to the USPS. So they were nice enough to refund all costs and then two weeks later sent it out again and charged me again although I specifically said that by then I didn't want it. Well that was a few weeks ago... Anyone receive an extra guide? Ours never did show.
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Old 05-23-2015, 05:33 PM   #25
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Visited an actual camping world store today. It was close enough to where we are camping that I thought it would be worth the walk thru even though I am aggravated with the de boggle this week.
Spoke with a worker there that was more polite than I would have ever expected. Explained about my lost order. She found everything I needed for me, made good on sale prices and got me a good sams membership. She stated the store can't even get the stock they need because of the computer problem. She made good on it and I'm pleased with how I was treated so I guess on a few months when the computer thing settles down I will look to them again if the need arises.


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Old 05-23-2015, 05:57 PM   #26
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meck. Going there is always fun. You know more about what you want than they.Give them a call sometime about a part.
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Old 05-23-2015, 07:57 PM   #27
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I too had a not so good experience with CW this week. The Syracuse and Kingston stores were having computer issues. Neither received their shipments this week. Store Staff in Syracuse was not very friendly but they did help as much as they could. But never with a smile.
I live in the Albany, NY area so the next day I called the Kingston, NY store to ask if they had the item I was looking for. No store staff was available to help. Person answering the phones check computer and said yes we have 3 in stock. So I drove the hour to the store. Well I left empty handed they aren't sure if they will get their Tuesday shipment.
I do use Amazon or Wal-Mart for many items. I guess I will be using Amazon more often.
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Old 05-23-2015, 09:16 PM   #28
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This computer glitch is just another one of many problems with CW. It's to bad Marcus cares more about what he (the CEO) makes. You would think after a while the large amount of money he makes would no longer matter and now it is time to take care of the customers that got him that large salary. Shame.
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Old 05-23-2015, 09:22 PM   #29
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Spoke to CW customer service today about my order. She said they are standing down all shipping until Tuesday after Memorial Day. In the mean time the transition to the new system is "complete" and they will work the 3 day weekend picking up all the pieces (via software)

Orders will then begin shipping like crazy Tuesday.

Having spent too many years in IT, software test and field support I understand what they as a company are going through. I would NOT want to be living in the skin of what ever software company was responsible for the mess.

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Old 05-23-2015, 09:45 PM   #30
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Well my lack of knowledge of the business world is apparent. CW is a private company LLC. However my dislike of the company continues.
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