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Old 05-21-2015, 05:51 PM   #1
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Exclamation Camping World order system problems

First, they are being very nice about it.

Camping World is migrating from their "old" order system to the "new" order system and trying, with varying degrees of success, to get the two to talk to each other.



IF you have ordered or intend to order from CW in the last few days go to the web page, sign in and check the order status. If there is no order number you will need to speak to customer service. (number in upper right corner of their page) They will get it fixed manually in a few minutes.

And be nice.

You might check your bank account online to see if the account was debited. And have the order confirmation email handy, THAT part still seems to be working OK.

And be nice.

Oh, and shipping is taking about 2 days longer because of this.
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Old 05-21-2015, 06:01 PM   #2
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Thanks for the info!
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Old 05-21-2015, 06:12 PM   #3
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I'm done with Camping World--never to grace their door or online ordering again. Good luck to those of you who do.
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Old 05-21-2015, 07:13 PM   #4
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BTW This was posted 21 May 15.

The issues should be resolved in a week or two.
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Old 05-22-2015, 03:48 AM   #5
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Quote:
Originally Posted by Old car View Post
I'm done with Camping World--never to grace their door or online ordering again. Good luck to those of you who do.

X2
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Old 05-22-2015, 07:22 AM   #6
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I'm dealing with the same issue. Yes they will happily explain what the issue is and give you your order number....BUT, as I told the agent I spoke with they should have put a notice explaining all of this somewhere in the order process so that people would know going in what was going on and then they could decide if they wanted to continue with the purchase. Two thumbs down for CW right now.
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Old 05-22-2015, 07:27 AM   #7
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Old 05-22-2015, 07:36 AM   #8
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I try to avoid ordering from them online. I've found that the coupon codes usually don't work & the shipping is usually calculated separately for each item leading to outrageous shipping charges. Our local Camping World store I like going into because no salesman come up and bother me and follow me around the store.
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Old 05-22-2015, 10:05 AM   #9
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I order from Camping World lots because I live very far from RV suppliers and I have never had a problem. If you are a Good Sam you should be able to get free shipping. It may require a minimum purchase like $100 or you may need an up scale type membership. I have never paid for shipping at Camping World.
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Old 05-22-2015, 10:09 AM   #10
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I've ordered from them many times before and probably will again. I just think that they have handled this current situation poorly.
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