Used once when I was a newbie and didn't know how to lower spare tire from under the trailer. It took about 2 hours for them to arrive on a weekday morning. It seemed to be long to me since there was no weather or traffic issues in the area. Once he arrived, the tire change was done quickly.
I look at the expense like any other insurance - you never know when you might need it but are very glad you have it at times.
Jim & Nicky
2012 Forest River XLR 29 MBV
2010 Dodge 2500 Cummings