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Old 08-23-2010, 09:27 PM   #31
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Location: Chauvin LA
Posts: 159
You call RVW and depending on your location. They direct you to the nearest service centers/dealers that will service your unit. Click on the link it explains it. It doesn't really concern me. I'm sure I can find a dealer like ours that will work on my unit no matter where you bought it from. FR money is green just like everyone's else.

2017 Georgetown 364TS
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Old 08-23-2010, 09:53 PM   #32
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Location: ohio
Posts: 121
Great comments about price and service. We have never had a problem finding decent service anywhere, warranty or not. Have also been turned away, but that was 7 years ago. That particular dealer not only lost our peripherals business, but at least 5 potential rv buyers who went elsewhere after we told them about our experience with this dealer.

The decent reviews RVW is getting lately may prompt these expensive "local" dealers to reconsider their own selling tactics and prices? Time will tell.

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Old 08-23-2010, 10:15 PM   #33
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Location: Pharr,TX, on the road all summer tho
Posts: 42
I tried to buy locally, but either I'm not a good negotiator, or my local dealer tried to knock my head off. Didn't feel bad buying on-line and saving 8 months social security income!
Sagebrush & Special K
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Old 09-09-2010, 09:22 PM   #34
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Just picked up my Surveyor 235rks from Bumgarner RV in Hickory NC. They were about 1000 more than the discount houses but he was willing to throw in the tow equipment and set it up along with a brake controller. Those things were listed for 599 at the discounter who was nearly 400 miles further from my home than was Bumgarner. They were a pleasure to deal with, so I feel ok about spending the extra money. RV discounters and others were very good and very professional and i would have been happy to buy from them if my dealer were not available. There are not many dealers around me handling these units. Anyway, I felt good about my purchase and really like the unit so far.
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Old 10-11-2010, 09:43 AM   #35
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Location: Houston
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Local Dealers

I agree that some local dealers just don't get it and try to rip you all. Most Of us was not born yesterday. I always purchase where its best on my pocket book.
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Old 10-11-2010, 06:55 PM   #36
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Location: Pembroke, NH
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I was going to but from RV Direct but we changed our mind and went with a local dealer, now this dealer does not sell Rockwood RV's anymore and having any service done will take weeks. So go with the best deal and find a local RV repair shop and not a dealer to work on your new RV
2013 Prime Time 230 FBS
Days camped in 2013: April to November
Days camped in 2014...about 40
Days camped in 2015...more than 2014!!
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Old 10-12-2010, 01:08 PM   #37
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Join Date: Dec 2009
Location: Napa Valley, CA
Posts: 371
I bought a 2010 Rockwood TT in April from RVW, and had it shipped to my home in CA. This saved me about $5K over what my local dealer quoted me, and RVW also threw in a Equal-i-zer hitch at no additional cost. I was able to customize the unit to my exact specs.

There were a couple of issues that needed attention under warranty right away after the long trip to CA from IN. I called RVW who gave me the name of an independent RV repair shop nearby. The shop owner told me that in the past, FR had worked with him directly on warranty work, but they no longer would do that. I would have to deal with RVW.

I ended up having to get an "estimate" for repair from the local shop, and then submit that to RVW who submitted it to FR. I paid for the repairs myself since I had a trip coming up and after many many emails and phone calls to RVW finally got reimbursed for payment of the repairs 3 months later, via a check from RVW! I am not sure why the check did not come directly from FR.

In my case, it appears that FR would not directly reimburse the independent RV shop for warranty work. It also appears that the RVW "network" is a pretty loose association and warranty service probably varies quite a bit from one area to the next.
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Old 10-13-2010, 05:26 PM   #38
Albuquerque, NM
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Join Date: Sep 2010
Location: Albuquerque, NM
Posts: 100
We purchased our 2011 Rockwood 2304 from RVW this August. The 3,000+ mile round trip from Albuquerque was worth every penny. Our salesman, Preston, was a pleasure to deal with and he was the only Rockwood salesman I could find that was able to get FR to 'custom-build' a 2304 for us - not just made to order based on available options, but built as a non-standard floor plan.

Aside from building us a factory-customized, non-standard floor plan, the $$ price difference over what the local dealers (who don't deserve the title "dealer"!) were asking was about $10,000. The RVW 'warranty dept.' promptly followed up on getting to me the axle covers that were left off at the factory, and their follow-up though not the best was adequate.

I'm very pleased overall with RVW & would purchase from them again. This is our second FR product, both purchased new - the first one from a dealer in Phoenix, AZ. I have not had any warranty issues to date, and I think that all of the minor 'tweaks' that my units have needed are well within my expectations.
Charlie & Kathi
Albuquerque, New Mexico
2011 Rockwood 2304
2013 Dodge Ram Laramie 4x4
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Old 10-14-2010, 11:01 AM   #39
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Location: Manvel (Houston), TX
Posts: 88
Instead of trying to work with me on price the local dealer kept trying to move me to a "cheaper" model. I saved at least $6K-8K buying my TT from RVW. I have only had minor issues that I have taken care of myself.

And, yes there are good independent mobile RV techs available. My brother uses a one for everything. Even replaced his membrane roof on his trailer.
08 Toyota Tundra 5.7
09 Rockwood Windjammer 3001W
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Old 11-05-2010, 06:56 AM   #40
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Join Date: Oct 2010
Posts: 4
forest river has the ability to force selling dealers to perform warranty work on their units. like auto companies, in their contracts with dealers is wording saying if you sell our product, you must service our product no matter where the customer purchased it.

the problem is f.r.must sell their products without any strong franchise language. that is their fault. price competition is good for everyone. good service is better for f.r. and everyone.

quality service entices more customer to purchase their rv's, and they must work harder to take care of the customers.

i am a franchise dealer for 7 manufacturers and believe me, it is a very competitive world out there. if you give great service to everyong, they word will get out.

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