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Old 08-22-2010, 03:53 PM   #1
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Cool Dealer vs RVWholesalers

Not sure if this has been discussed here did a search and nothing exact. The Forest River statement on the back of advertising states that dealers are not contractually obligated to perform warranty service on Forest River products that were purchased elsewhere. They go on to state other stuff but if I buy out of state and I have an issue with construction what is one to do beg at the dealership you didnt buy from? If my dealer would come in close to what I can get elsewhere I would buy locally but they try and get the most they can from people that do not do any research on the price. If my GMC truck needs warrenty work I can get it done at any dealer so what is the real story behind Forest River statement to BUY LOCALLY from your hometown dealership?
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Old 08-22-2010, 04:07 PM   #2
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This was discussed before, but I am not sure it was on this forum. (sorry)

You are correct that if you buy from someone else you may have trouble servicing locally. Howver having said that you may have trouble even if you did buy locally.

I paid extra to buy locally (armed with a quote from RV Wholsalers) and the salesman and I were able to make a deal we were both happy with using the quote as a starting point and not the MSRP like they wanted.
I also made allowances for driving out to Ohio to pick it up; staying at a local hotel till it was ready; paying the last minute "mandatory dealer prep" charges; paying the "hidden mandatory options" that were not in the original quote; etc.
So when I went in for work I expected to be handled fairly and was disappointed because the back shop was not very customer focused.

Just my experience, but there you are.
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Old 08-22-2010, 05:04 PM   #3
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I bought from RVdirect.com myself knowing full well that I would never take my rig to the local dealer because they are a bunch of idiots. To be fair I did try and make a deal with them first but they were treating my like I was buying a used Yugo not a 125K motorhome. When I had issues with my rig I called FR who was good at pointing me to other dealers in my area who might help but then I had no structural issues to contend with. My issues were small component parts and FR agreed to ship them to me and let me do the work. I prefer that as at least I know it was done right if I do it myself. Other items such as appliances and accessories can be fixed by any authorized service center for that manufacturer (Dometic, Suburban, Amana, etc.) you do not need a FR dealer for those things.

There is a small bit of a gamble there and some here have reported that their local dealers had no problem at all servicing a rig bought somewhere else. If it was me I would tell my local dealer that I had bought the rig before moving here for my chemo treatments and see what they say to that. Realistically what would FR do if you bought your rig in Tennessee and then moved to Oregon, make you drive your rig all the way back to the selling dealer. Hogwash. Personally I think there are federal laws against this practice and the issue could probably be pushed in court if it came down to a real problem but I am not sure.

My other issue is that a local delaer would have no problem working on the rig if it was out of warranty which I think is total crap. If you will work on it out of warranty you should work on it in warranty too! Since the warranty on RVs is only a year anyway it isn't that big a gamble.
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Old 08-22-2010, 05:10 PM   #4
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Once again Jeeper hits the nail squarely.
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Old 08-22-2010, 05:35 PM   #5
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I have to agree with you NWJeeper. I have a Rockwood pop up that I have had for 10years and have done all my own work. I guess it is a gamble anyway you look at it but you can save a lot of $$$$ else where. I will continue to work with the local dealer and see what happens. I can allways take a trip to Ohio.
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Old 08-22-2010, 05:56 PM   #6
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Quote:
Originally Posted by Rabidd View Post
Not sure if this has been discussed here did a search and nothing exact. The Forest River statement on the back of advertising states that dealers are not contractually obligated to perform warranty service on Forest River products that were purchased elsewhere. They go on to state other stuff but if I buy out of state and I have an issue with construction what is one to do beg at the dealership you didnt buy from? If my dealer would come in close to what I can get elsewhere I would buy locally but they try and get the most they can from people that do not do any research on the price. If my GMC truck needs warrenty work I can get it done at any dealer so what is the real story behind Forest River statement to BUY LOCALLY from your hometown dealership?
We bought from RV-Direct & they say they have a network of service places. Never had to use them so can't say for sure. But saying that you will find that most items are warranted by the manufacture of the item not FR.
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Old 08-22-2010, 08:30 PM   #7
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Just like auto dealers, they get paid from the factory for doing warranty work. Why wouldn't they do work on your RV if bought somewhere else? Turn down work?
Not likely
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Old 08-22-2010, 09:29 PM   #8
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Our dealer is awesome!! I have nothing but good things to say about them. I've very happy I bought locally.
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Old 08-22-2010, 09:59 PM   #9
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You should buy locally to support your local people. That is the problem now. People do not what to pay a higher price so the start to purchase products. If everyone stopped purchasing the units from their local dealer the dealer would not be able to stay in business and you would have to go to another state to get repair work done. I do not know where you work but what would happen if the product that you produce was not purchased locally but from an off shore company would you still have a job?
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Old 08-22-2010, 10:49 PM   #10
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You should buy locally to support your local people. That is the problem now. People do not what to pay a higher price so the start to purchase products. If everyone stopped purchasing the units from their local dealer the dealer would not be able to stay in business and you would have to go to another state to get repair work done. I do not know where you work but what would happen if the product that you produce was not purchased locally but from an off shore company would you still have a job?
Yes I would have a job, no one buys anything from us, I work for the government. As for our USELESS local dealer I only wished they would go out of business. They are widely known locally for their absolutely lousy service, high prices and crappy sales tactics. Only thing that keeps them in business is un-knowing dupes that don't know how to buy an RV and keep paying the exorbitant prices they ask. People not buying local is not the problem in RV sales it is RV dealers that play games and act as if they are selling cars in the 70s If every one bought local then there would be no incentive to lower prices or negotiate a deal as most of these dealers have a monopoly for a 200mi range from where they sell.

Sorry Caper but you have it ALL wrong on this one.
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