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Old 06-11-2013, 09:10 AM   #11
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Update

Just an update. I called the dealer again last week and she said that she would get back to me. I still did not hear anything by this Monday afternoon so I called and talked to another sales man who told me that our trailer was offline but once that happens it basically goes into a "Black Hole" until it arrives at their lot. He said they had no way of knowing if Forest River had shipped it or if it was still sitting at the plant in a holding lot. Does anyone know about this "black hole" thing. It seems kind of strange that they can't track an order once it's completed....this is week 12.
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Old 06-11-2013, 06:13 PM   #12
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We ordered a new Rockwood Ultra lite 8280WS on March 25, 2013 and they told it would be off line on May 25th. Just wondering if anyone knows how long it takes to ship to the dealer. Our dealer is in Albany,NY? One person told me two weeks and someone else said 3 weeks. We're getting excited and need to book some vacation to drive down from Canada to pick it up.
Ask your dealer for the VIN and then track that. It might work but not sure.
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Old 06-11-2013, 09:01 PM   #13
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Originally Posted by BCFMCRO View Post
Just an update. I called the dealer again last week and she said that she would get back to me. I still did not hear anything by this Monday afternoon so I called and talked to another sales man who told me that our trailer was offline but once that happens it basically goes into a "Black Hole" until it arrives at their lot. He said they had no way of knowing if Forest River had shipped it or if it was still sitting at the plant in a holding lot. Does anyone know about this "black hole" thing. It seems kind of strange that they can't track an order once it's completed....this is week 12.
That "black home" is actually true- the delivery drivers are all subcontractors and you're at their mercy.
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Old 06-13-2013, 08:51 AM   #14
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Someone is giving you the run around. Forest River would know exactly when that unit left their site and who hauled it away. The transporter has a vested interest to get it delivered a.s.a.p. to get paid. Sounds like your dealer does not know what "customer service" means.
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Old 06-19-2013, 11:38 PM   #15
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A final update on this post. We are picking up our trailer tomorrow from the dealer....it arrived on Friday so I believe that makes it 12 weeks to arrive at the dealership. They had told us 6-8 but that was a bit off to say the least. It's funny how quickly you forget the long wait when you see the trailer for the first time. We're very excited. Thanks to everyone for responding to this post.
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Old 06-20-2013, 07:31 AM   #16
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Happy trails !!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 06-20-2013, 06:03 PM   #17
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Old 06-20-2013, 06:16 PM   #18
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Watch your steps. Ours came out on the way home from the dealer. If they seen too easy to unfold, more then likely they will come out going down the road. There is a thread on here that others are having the same problem.
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