Originally Posted by The_Rhino
I agree! In 2013 we bought a used 2011 that has been trouble-free for the last 2 years. I figured the 2011 was built by the best workers retained throughout the recession. However, today they are experiencing a boom in sales so quality is out-the-door. For instance, I purposefully looked at new/used units (thoroughly) in heavy rains & noticed new ones leaking badly (same model as ours) whereas our used unit was bone-dry.
Even when shopping for new I liked the idea of shopping at dealers who have 6-8 of the same brand/model on the lot so that you can get the pick of the litter vs. getting stuck with a single unit ordered from a wholesale, etc. For both Thor & FR products I found a great deal of quality variances from one unit to the next. However, I would also not buy a unit that has been sitting on the lot a long time either - chances are folks more knowledgeable than me passed it by for a reason....
All valid points. I subscribe to both the multiple units to pick from and the sitting a long time on the lot scenarios. Fuuny what you say about new units and leaks. It had rained like a monsoon the day before I went over this trailer and I was ecstatic I couldn't find any water inside.
However this time I did not have that luxury. You're not going to get that luxury any time soon with a Roo 23WS either. The Roo 23WS is a new floor plan, and there are not many around. They also keep the Roo dealers spread out geographically. I had went and looked at 2 Flagstaff 23WS models at another dealer 3 hours from home just to see one in person, but they had been brought back from the Hershey show so they were off my list before looking. I am not new to buying, but I am new to the special order aspect. And in the dealers defense they did me a favor letting me inspect it before dealer prep which they typically do not do. A lot of the minor cosmetic issues I believe would of been caught by them during that prep such as boogered up caulking.
Don't get me wrong, I certainly don't think this exact trailer is a lost cause. Even the slide out misalignment is an easy fix I think. I could do it myself but when I'm dropping 20 grand it makes me question why I would want to or offer to. I highly doubt I'll find one better on a lot or if I have them order another, but I stand a great chance of getting one worse. Once April rolls I around I want to be out at campgrounds and not shopping for new units. That was the main reason I started the process in October. I respect the people responding who say they wouldn't buy this trailer but I have to think how they were ever able to buy a trailer, as I have never found one without some issues. I stop at dealers all the time just for something to do looking at new units. The perfect trailer from a fit and finish standpoint? It doesn't exist. If it does please tell me where?
My issue is not the build issues which were expected, but how the process of getting them resolved before purchasing seems to be evolving. And from what I am seeing it sure looks like that's all being caused by Rockwood and the idiotic process they have in place, and not the dealer. I thought that with the money still in my wallet everything would go quick, evidently not.
I think that tomorrow I am sending an email to both Rockwood and the dealer and requesting a few things. First someone is going to come up with a date when all items will be resolved to my satisfaction. I can be patient some more, that's not a problem. I do not really want to see it go beyond February but if it has to I guess it has to. I am also going to request it be returned to the factory for the repairs. I think I am also going to request to do a full blown PDI now prior to any of the repairs on my current list being repaired. I surely don't want to get through all of those, then do a full tanks wet / power on PDI and find more items, and then have to go through this frustrating crap again. Even though the dealer now assures me that they have done their prep and all appliances work and systems have no leaks etc, I have to see that for myself.
A lot of things I liked about this particular unit. The underside looked great, piping, wiring, tanks, and such. There was not so much as a blemish in the fiberglass lamination and its hard to find one like that. I couldn't find so much as a loose thread in any of the upholstery and other than the messy sealant the roof looked good overall. Most of the interior such as cabinets was all good. The tents/screens and bunk doors were good and I couldnt find any leaks as I mentioned above. I still want this trailer. I just want it before the season starts in April and I'm starting to get concerned about that.