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Old 01-23-2016, 02:34 PM   #11
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We bought a different (2504S) Rockwood trailer in January 2015 that came with many defects and issues. It took many months to get all of them resolved. It was mind-boggling to us that a manufacturer that had such high ratings would deliver the unit in its state. Obviously, the quality control process is seriously lacking and I let Rockwood know that. The dealer did make the repairs, but it resulted in the trailer being on the RV Sales lot for several months. The latest...the microwave almost fell out the last time we used it (screws are stripped out on one side). Dealer solution...they told me to put in bigger screws! I will likely do that since I don't want to go through the hassle and cost of taking the trailer in (several miles away) to get this issue resolved. As others have told me, "Welcome to the life of trailering!" I hope you end up satisfied.
I think we have all been their, but your right no quality control just push them out the door and let the dealer deal with it. That's not good if your Microwave falls out. Even if you put bigger screws in it is still going into cheap particleboard. I would put bigger screws in for sure but coat them first with some glue. Then hope that holds...
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Old 01-23-2016, 07:01 PM   #12
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Get your deposit back! You will probably find another manufacturer/brand with about the same layout. Without power and water you find out too late something doesn't work like the furnace, TV, microwave, etc.. Don't accept dealers promise to get it done under warranty, this could take months and they have your money already.
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Old 01-23-2016, 07:21 PM   #13
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With your experience and knowledge, I would never buy a new trailer!
Buy a second hand one that you pay less and make it your way!
If trailer sales go down, you will see changes.
If the factories get away with crap, they will continue to make crap.
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Old 01-23-2016, 09:21 PM   #14
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I think you would be better off having it sent back to the factory for all that stuff. I would talk to your dealer about that option. Most people who have them sent to the factory for the repairs have seem to be happy when they get there unit back. Hope you get it resolved. Good Luck with it. If you order a new one there no guarantee it will be any better.
My flagstaff was sent back for warranty and they did a great job.
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Old 01-23-2016, 10:14 PM   #15
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With your experience and knowledge, I would never buy a new trailer!
Buy a second hand one that you pay less and make it your way!
I agree! In 2013 we bought a used 2011 that has been trouble-free for the last 2 years. I figured the 2011 was built by the best workers retained throughout the recession. However, today they are experiencing a boom in sales so quality is out-the-door. For instance, I purposefully looked at new/used units (thoroughly) in heavy rains & noticed new ones leaking badly (same model as ours) whereas our used unit was bone-dry.

Even when shopping for new I liked the idea of shopping at dealers who have 6-8 of the same brand/model on the lot so that you can get the pick of the litter vs. getting stuck with a single unit ordered from a wholesale, etc. For both Thor & FR products I found a great deal of quality variances from one unit to the next. However, I would also not buy a unit that has been sitting on the lot a long time either - chances are folks more knowledgeable than me passed it by for a reason....
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Old 01-23-2016, 11:21 PM   #16
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I agree! In 2013 we bought a used 2011 that has been trouble-free for the last 2 years. I figured the 2011 was built by the best workers retained throughout the recession. However, today they are experiencing a boom in sales so quality is out-the-door. For instance, I purposefully looked at new/used units (thoroughly) in heavy rains & noticed new ones leaking badly (same model as ours) whereas our used unit was bone-dry.

Even when shopping for new I liked the idea of shopping at dealers who have 6-8 of the same brand/model on the lot so that you can get the pick of the litter vs. getting stuck with a single unit ordered from a wholesale, etc. For both Thor & FR products I found a great deal of quality variances from one unit to the next. However, I would also not buy a unit that has been sitting on the lot a long time either - chances are folks more knowledgeable than me passed it by for a reason....

All valid points. I subscribe to both the multiple units to pick from and the sitting a long time on the lot scenarios. Fuuny what you say about new units and leaks. It had rained like a monsoon the day before I went over this trailer and I was ecstatic I couldn't find any water inside.

However this time I did not have that luxury. You're not going to get that luxury any time soon with a Roo 23WS either. The Roo 23WS is a new floor plan, and there are not many around. They also keep the Roo dealers spread out geographically. I had went and looked at 2 Flagstaff 23WS models at another dealer 3 hours from home just to see one in person, but they had been brought back from the Hershey show so they were off my list before looking. I am not new to buying, but I am new to the special order aspect. And in the dealers defense they did me a favor letting me inspect it before dealer prep which they typically do not do. A lot of the minor cosmetic issues I believe would of been caught by them during that prep such as boogered up caulking.

Don't get me wrong, I certainly don't think this exact trailer is a lost cause. Even the slide out misalignment is an easy fix I think. I could do it myself but when I'm dropping 20 grand it makes me question why I would want to or offer to. I highly doubt I'll find one better on a lot or if I have them order another, but I stand a great chance of getting one worse. Once April rolls I around I want to be out at campgrounds and not shopping for new units. That was the main reason I started the process in October. I respect the people responding who say they wouldn't buy this trailer but I have to think how they were ever able to buy a trailer, as I have never found one without some issues. I stop at dealers all the time just for something to do looking at new units. The perfect trailer from a fit and finish standpoint? It doesn't exist. If it does please tell me where?

My issue is not the build issues which were expected, but how the process of getting them resolved before purchasing seems to be evolving. And from what I am seeing it sure looks like that's all being caused by Rockwood and the idiotic process they have in place, and not the dealer. I thought that with the money still in my wallet everything would go quick, evidently not.

I think that tomorrow I am sending an email to both Rockwood and the dealer and requesting a few things. First someone is going to come up with a date when all items will be resolved to my satisfaction. I can be patient some more, that's not a problem. I do not really want to see it go beyond February but if it has to I guess it has to. I am also going to request it be returned to the factory for the repairs. I think I am also going to request to do a full blown PDI now prior to any of the repairs on my current list being repaired. I surely don't want to get through all of those, then do a full tanks wet / power on PDI and find more items, and then have to go through this frustrating crap again. Even though the dealer now assures me that they have done their prep and all appliances work and systems have no leaks etc, I have to see that for myself.

A lot of things I liked about this particular unit. The underside looked great, piping, wiring, tanks, and such. There was not so much as a blemish in the fiberglass lamination and its hard to find one like that. I couldn't find so much as a loose thread in any of the upholstery and other than the messy sealant the roof looked good overall. Most of the interior such as cabinets was all good. The tents/screens and bunk doors were good and I couldnt find any leaks as I mentioned above. I still want this trailer. I just want it before the season starts in April and I'm starting to get concerned about that.
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Old 01-24-2016, 09:40 AM   #17
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Having worked as a service and warranty manager in the truck and car side of things. I can tell you it even happens there. I started working by turning the wrenches and moving up to the management side. As the mechanic turning the wrenches you always hated the warranty work. It almost always paid a fraction of the time it would take. As the service manager you hated the answers to fixes and parts.


Later on went on to work for the manufacture and found it no better when you had to deal with suppliers, and components. Your local dealer might be just one of possibly 50 or more they have to deal with daily.


If you gave them a list of 20 items on just one unit and they have 20 dealers giving them a list of 20 things, just think how long it takes to get each department and parts to get things going. Give them the time they need to address it right.


You are in the best place right now. You have not picked it up and paid for it. You are not out camping some were on the road and broken down.

I had to chuckle when u said the dealers get a fraction of the time it would take to do the warranty work. I know when I go to the car dealer for service they charge book rates even though it takes them 1/4 the time. Just sayin.
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Old 01-24-2016, 11:19 AM   #18
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What the flat rate book says it takes to do the job, per the service manual and what they pay for is not the same. For example the flat rate manual would say 8 hours to change the head gasket on 4 cylinder engine. Warranty would pay for 4 hours. Labor rate was $65.00 per hour back then. Manufacture would pay $45.00 per hour.

The way to save time on the head gasket job was to just lift the head up and slide the old gasket out, slide in the new one and hope like hell it lasted to the end of the warranty. Or take the time and do it right. What do you thing the guys doing it at rate were doing.

Most of the flat rate times are written using new, clean and rust free units. Things come apart and go back together, done. I had the joy of working with the guys that came up with the flat rate times once. They took the times while the engine was out of the vehicle on a stand. They had never made the repairs themselves.
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Old 01-24-2016, 06:01 PM   #19
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This afternoon I sent a politely worded email off to Rockwood. They have 4 email addresses listed as service and one as sales, and without knowing which one to use I used them all. Actually I picked one and cc'd the others along with the general customer service addy and my salesman. Does anyone have Warren Buffets email? Attached was the list of items and questions along with pictures. Everything is now out on the table and in the hands of all parties at once.

I gave them a date that I would like to have everything resolved by (actually I told them I don't care if it went as far as the middle of March, which would be 20 weeks from the date it was ordered, that should be reasonable enough) and I also suggested it be returned to Millersburg for the corrections.

I am really wanting to believe they are going to step up to the plate here. We'll see what happens I guess.
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Old 01-25-2016, 05:45 AM   #20
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This afternoon I sent a politely worded email off to Rockwood. They have 4 email addresses listed as service and one as sales, and without knowing which one to use I used them all. Actually I picked one and cc'd the others along with the general customer service addy and my salesman. Does anyone have Warren Buffets email? Attached was the list of items and questions along with pictures. Everything is now out on the table and in the hands of all parties at once.

I gave them a date that I would like to have everything resolved by (actually I told them I don't care if it went as far as the middle of March, which would be 20 weeks from the date it was ordered, that should be reasonable enough) and I also suggested it be returned to Millersburg for the corrections.

I am really wanting to believe they are going to step up to the plate here. We'll see what happens I guess.
Well this should be interesting, please let us know what happens. I hope they take it back to Millersburg for your repairs. Once again Good Luck...
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