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Old 01-25-2016, 02:51 PM   #31
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Sitting on the lot waiting for 15 weeks!!!!??? If down the road a warranty needs addressed could it take another 6 months? They don't even have your money yet~~ maybe Rockwood invoiced the dealer already. Normally I would let loose after 30 days without a resolution and complete date but holidays and shows,,, make that 6 weeks. At this point I would want a completion date within 30 days or my deposit returned. As I live in the south and do not winterize I would have let loose long ago. AND ~~ not only would not want that unit but after this long would be turned off by Rockwood too,
I believe it has been 15 weeks since the day he ordered and the unit has been at the dealership since mid December. It got caught up in the Holiday shut downs and the Janurary RV shows.
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Old 01-25-2016, 02:53 PM   #32
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Sitting on the lot waiting for 15 weeks!!!!??? If down the road a warranty needs addressed could it take another 6 months? They don't even have your money yet~~ maybe Rockwood invoiced the dealer already. Normally I would let loose after 30 days without a resolution and complete date but holidays and shows,,, make that 6 weeks. At this point I would want a completion date within 30 days or my deposit returned. As I live in the south and do not winterize I would have let loose long ago. AND ~~ not only would not want that unit but after this long would be turned off by Rockwood too,
In fairness, It has been 15 weeks since I plopped down a deposit and it did not arrive until around 12-11. I am fine with it.

I want this unit, in the whole big scheme of things its really not bad other than the wheel well plywood and slide out. I say that with a disclaimer because I still don't know what any of the systems have in store for me. I've owned two other hybrids purchased new, so none of it is a surprise. They were different brands and different dealers, not F.R., but were not without issues. The way the issues were handled however prior to purchase was a completely different experience.

I know my hybrids and right now there is not another manufacturer making a floor plan I would be interested in other than this 23WS. If I made a mistake through this whole ordeal it was selling my 2013 Keystone already, because if I still had it this whole scenario would now be going in a different direction.
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Old 01-25-2016, 03:07 PM   #33
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@ blwnsmoke, Seeing that you have a Coachmen I do not find that surprising, having heard some of the things I have heard about their warranty process. Rockwood is a different animal, or at least I believed it was. I know quite a few people with Rockwoods who swear by the customer service, have had things repaired after the warranty was expired, have even had things replaced free years after the warranty expired such as hybrid bunk doors, or at extremely discounted rates. Those weighed heavily in my decision to order this unit and it was not a spur of the moment decision or impulse buy. I had almost pulled the trigger on a Roo back in November of 2012 but for a few reasons ended up buying a Keystone.

I still have a little hope its just all a big mix up, or the right don't know what the left is doing, or can be blamed on time of year etc. I am starting to lose my confidence, for lack of a better word, in all of it.
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Old 01-25-2016, 03:57 PM   #34
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Old 01-25-2016, 04:42 PM   #35
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Wow, I feel lucky. My 2015 Rockwood 2702 SS has been problem free except for a few small issues. As far as the RV manufacturers, they have some serious quality issues. It seems like all businesses these days have issues though. It's rare to find a company that does it 100% right the first time or does exactly what they say they are going to do.
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Old 01-25-2016, 04:45 PM   #36
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Mr Haverkamp, I wonder if you frustration is pointing in the wrong place?

When I read the OP closely, it seems it took your dealer about a month just to get the PDI tech to look at it. They told you there were getting the paperwork ready on the 14th, but did those 20 pages actually gets submitted on that date or actually later? I'll assume they submitted the paperwork on the 15th.

Since you started this thread on the 22nd, it seems you only gave the manufacturer 4 'working' days before posting this.

Is everything correct so far?

It seems you are pretty friendly with the dealer and are going by some of the things you have heard around their business about how long things take.

Don't get me wrong, I hate the warranty process as much as anyone. It just seems that everyone (including you) dragged their feet up until this point but the manufacturer doesn't get cut any slack at all.

I'd call the manufacturer and see when they received the paperwork.

Good luck. Hope it all works out for you soon.
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Old 01-25-2016, 05:02 PM   #37
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Hope all goes as you want from now on!
My one warranty issue I had with my Coachmen was handled quickly and of really no major inconvenience. That experience and the fact of no issues during my PDI or any others to this day except for that one time (and loose screws occasionally ) are the reasons why this dealer and Coachmen will be automatically on my "shortlist" when it comes time to buy again!
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Old 01-25-2016, 05:26 PM   #38
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Mr Haverkamp, I wonder if you frustration is pointing in the wrong place?

When I read the OP closely, it seems it took your dealer about a month just to get the PDI tech to look at it. They told you there were getting the paperwork ready on the 14th, but did those 20 pages actually gets submitted on that date or actually later? I'll assume they submitted the paperwork on the 15th.

Since you started this thread on the 22nd, it seems you only gave the manufacturer 4 'working' days before posting this.

Is everything correct so far?

It seems you are pretty friendly with the dealer and are going by some of the things you have heard around their business about how long things take.

Don't get me wrong, I hate the warranty process as much as anyone. It just seems that everyone (including you) dragged their feet up until this point but the manufacturer doesn't get cut any slack at all.

I'd call the manufacturer and see when they received the paperwork.

Good luck. Hope it all works out for you soon.
Maybe you're right, who knows. Since I sent the email yesterday everyone has a copy of the entire history with dates, what was said, and by whom so all cards are now on the table. As far as dragging feet I am allowed to drag my feet. I am the customer. I am cutting the manufacturer about all the slack I intend to cut. I have not made any demands to date, or threats, or anything else. I have not badmouthed Forest River, Rockwood, or the dealer. I am just stating facts. My email was professional and courteous. I'm simply asking for answers to a couple of questions such as what are you, you being both of those entities, going to do and when are you going to be done doing it? Really simple. On Friday the dealer told me they can not give me a date because its in Rockwood's court. That's exactly what I put in the email, nothing more/nothing less. As far as I'm concerned, when they left this unit leave Millersburg with some of these defects, they caused this mess and do not deserve to have any slack cut even though I cut it. I even stated in my email I would not have a problem if I do not take possession until mid March which was probably a mistake on my part. I believe I am being more than reasonable about it. It can't be an endless process. I build commercial buildings and can't tell an owner. Oh well we don't have this beam or this 2x4, so you'll get your building someday. I wish I could sometime though.

Its always the buyers who cause it. Being too picky, or being impatient, or not being thorough enough at the PDI.

If it turns out the dealer is part of the delay so be it. I'm certainly not married to them, but as I have said numerous times the entire system is a screwed up mess. I believe in giving credit where its due one way or the other, and once this is over I'll review accordingly.

Appreciate your comments.
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Old 01-25-2016, 05:50 PM   #39
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I've read a number of times on the forums and you been around long enough to have read it also, that the dealers did not submit the paperwork when they said they did.
Please let us know whatever you find out.
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Old 01-25-2016, 07:32 PM   #40
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. . . .

My entire post/rant is not about the dealer making a mistake, or even Rockwoods lack of QC or attention to detail in this case. Its all about the amount of time it takes to get anything resolved.
. . . .
Speaking of time intervals for resolution, I made a strange discovery when I was having time issues getting warranty work done on my Wildcat. My service manager was calling F.R. Wildcat's warranty manager and when he didn't answer (probably swamped!), my S.M. was leaving as a call-back number a phone in the shop which was almost always unattended. Techs were almost always out in the lot working on something out there. When he started leaving his cell phone number, things magically started moving faster. Whodda thunk?
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