Reply
 
Thread Tools Display Modes
Old 08-15-2011, 02:36 PM   #101
Senior Member
 
ken0042's Avatar
 
Join Date: Sep 2010
Location: Calgary
Posts: 375
Quote:
Originally Posted by LFugate View Post
Pretty chintzee I think.
Perhaps. Would you rather pay an extra $50 to get a custom certificate back? I think the whole idea was to do this in a way to keep costs down.
__________________

__________________
Wolf Pup T16P owner

"The trouble with quotes on the Internet is that it is nearly impossible to discern if they are genuine." - Abraham Lincoln
ken0042 is offline   Reply With Quote
Old 08-15-2011, 03:43 PM   #102
Senior Member
 
Join Date: Jul 2011
Posts: 1,365
Quote:
Originally Posted by ken0042 View Post
Perhaps. Would you rather pay an extra $50 to get a custom certificate back? I think the whole idea was to do this in a way to keep costs down.
In my book $150 deserves more than a stamp that I can barely read on a piece of paper that I provided. A form letter from them would cost them no more than 50 cents, and yes, I would send them $125.50 to get something a little more susbstantial.
__________________

__________________
Len & Cheri is offline   Reply With Quote
Old 08-15-2011, 04:28 PM   #103
Senior Member
 
ken0042's Avatar
 
Join Date: Sep 2010
Location: Calgary
Posts: 375
50 would barely cover the postage; assuming the letter was sent within the US. There would be other costs involved including labour, IT support, etc. Who enters the info for the form letter? Or who writes the program to extrapolate the purchaser info from their database into that form letter?

As it stands right now all they have to do is check of a spot on their database saying it has been paid for, rubber stamp and mail it back.

I can tell you first hand that the systems required to do what you are suggesting cost money. When a business has to spend money- they pass it along to the consumer. FR has found a way to offer something at the lowest cost possible. I have 2 forms of proof of payment (copy of my cheque being cashed and the form from FR); which is all I need.
__________________
Wolf Pup T16P owner

"The trouble with quotes on the Internet is that it is nearly impossible to discern if they are genuine." - Abraham Lincoln
ken0042 is offline   Reply With Quote
Old 08-15-2011, 04:49 PM   #104
Site Team
 
Terier's Avatar
 
Join Date: Mar 2011
Posts: 9,616
Quote:
Originally Posted by LFugate View Post
Got mine! Dealer never mentioned it, learned about it here. Sent in $150 over 2 weeks after purchase and got the verification back in about 2 weeks. All they do is stamp the form you fill out and then send it back. Pretty chintzee I think.
Glad you got it - my dealer didn't say anything about it either but according to FR they are not required to do so.

Times have changed and less "official" paperwork are starting to be more common. I was expecting it to look differently too but the most important part would be that it's in the computer system.
__________________
Great choice for "Living within my means" and camping for one...

2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
Camping History: 45 Trips / 133 Nights / 3736 Miles
FRF Social Group: Campers of the West
Terier is offline   Reply With Quote
Old 08-16-2011, 07:41 AM   #105
Senior Member
 
Join Date: Jul 2011
Posts: 1,365
Quote:
Originally Posted by ken0042 View Post
50 would barely cover the postage; assuming the letter was sent within the US. There would be other costs involved including labour, IT support, etc. Who enters the info for the form letter? Or who writes the program to extrapolate the purchaser info from their database into that form letter?

As it stands right now all they have to do is check of a spot on their database saying it has been paid for, rubber stamp and mail it back.

I can tell you first hand that the systems required to do what you are suggesting cost money. When a business has to spend money- they pass it along to the consumer. FR has found a way to offer something at the lowest cost possible. I have 2 forms of proof of payment (copy of my cheque being cashed and the form from FR); which is all I need.
They already mail you back the piece of paper you sent in, how is sending back a form letter going to cost more in postage? Where are these huge development and labor costs you are talking about? There is no additional labor involved except typing your name into the letter. So you're saying all they do now is open your envelope, slap a stamp on it and send it back in another envelope? So they don't enter your name in a database saying you have 2 years of coverage? If this is true, it just proves the point that you need more proof than just a stamp on a piece of paper that the customer has filled out. I still think it's a good deal, I just expected more from them than what I got
__________________
Len & Cheri is offline   Reply With Quote
Old 08-16-2011, 11:25 AM   #106
Senior Member
 
DAISY BOYKIN's Avatar
 
Join Date: Jun 2010
Location: SUNSHINE STATE
Posts: 1,623
Send a message via Skype™ to DAISY BOYKIN
Forest River already-----------

Forest River already has your name, address, Vin # and all the "STUFF" that is covered under the $150.00 extended warranty.

I received the same paper I sent in, had been stamped, mailed back to me within seven days. I really do not see what all the complaining is about??

The one year warranty has simply been extended by one year, maybe some people want a warranty policy that double talks, is 99 pages long, finger prints, photos, copies sent every department at Forest River, voted on by the stock holders before it is accepted ?????

Oh well, just my two cents
__________________
Sid, Lois & HRH MISSY Terrible 2s SHIH TZU
2011 ROCKWOOD 8285 WS
2014 F-250 KING RANCH PS/SD/6R140/BFT
TST Truck System Technologies TM-507SE
DAYS CAMPED 2017 66 DAYS
DAISY BOYKIN is offline   Reply With Quote
Old 08-16-2011, 11:53 AM   #107
Senior Member
 
Join Date: Jul 2011
Posts: 1,365
Quote:
Originally Posted by DAISY BOYKIN View Post
Forest River already has your name, address, Vin # and all the "STUFF" that is covered under the $150.00 extended warranty.

I received the same paper I sent in, had been stamped, mailed back to me within seven days. I really do not see what all the complaining is about??

The one year warranty has simply been extended by one year, maybe some people want a warranty policy that double talks, is 99 pages long, finger prints, photos, copies sent every department at Forest River, voted on by the stock holders before it is accepted ?????

Oh well, just my two cents

I merely suggested that what we get back is chintzee. The other guy went all over the edge suggesting I wanted a $50 dollar certificate that would require a 300 person office supported back a super computer running at the speed of light to produce this form letter (see I can exaggerate like you 2 also ).

You all can be happy with the stamp all you want, I would prefer something a little more, lets say, professional.

Is everyone on this forum so uptight someone can't say something without getting their butt jumped? I sure hope not, I will have to move on if that's what the members are like here.
__________________
Len & Cheri is offline   Reply With Quote
Old 09-20-2011, 09:28 PM   #108
Senior Member
 
MilCop4523's Avatar
 
Join Date: Sep 2011
Location: In a big child free home - except for me
Posts: 1,348
I can't remember being offered the opportunity to accept or deny an extended warranty when we purchased our TT Sept 1 2011.
Is there sonething I'm missing or that I can do to inquire about this?
__________________
MilCop4523 is offline   Reply With Quote
Old 09-20-2011, 09:55 PM   #109
Senior Member
 
Bill_C's Avatar
 
Join Date: Apr 2011
Posts: 193
The reason the dealer wants you to buy their extended warranty is the fact it is NOT their warranty. It is an independent insurance company. The dealer gets 50% of the premium and their part is NOT refundable if you cancel the contract. Found all this out the hard way.
__________________
DRINK COFFEE--do stupid things faster and with more energy ! Rockwood 5th wheel, Signature Untralite, 8244S
Tow Vehicle: Ram 3500 6.4 litre Hemi.
Bill_C is offline   Reply With Quote
Old 09-20-2011, 10:06 PM   #110
Site Team
 
Terier's Avatar
 
Join Date: Mar 2011
Posts: 9,616
FR does not require dealers to notifiy buyers of the offer (per phone to FR). It was easy to call FR and ask for the warranty and get it taken care of in minutes. The first time I call I was connected to the wrong person and was told it wasn't offer on my unit. A few months later I call and asked for the department for the extended warranty and got it added on in minutes. I was sometime like 8 or so months into the first year when it was added on.
__________________

__________________
Great choice for "Living within my means" and camping for one...

2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
Camping History: 45 Trips / 133 Nights / 3736 Miles
FRF Social Group: Campers of the West
Terier is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:53 PM.