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Old 02-09-2011, 10:36 AM   #11
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Well I was stupid enough to trust my dealer. I just found out about the 2nd year maintenance program by reading this forum. No one at the dealer ever mentioned it. I did look in the materials that I received with the new trailer but there was nothing in there concerning the plan either. I have contacted FR in hopes that they will still extend me the chance to get the 2nd year but I doubt it since I purchased my trailer in May of 2010. It is my fault for trusting a sales person and a dealer that I had not dealt with before. But I guess that you live and learn even at my age. I have also contacted the dealer to see why I was not told about this program but they will probable not answer my email or calls now. This is the first new trailer we have ever owned and we are finding out things about it that we never knew before. I really want to thank everyone here at the forum. You guys are great. I will be reading the information here a lot more for now on. Thanks,
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Old 02-11-2011, 10:30 AM   #12
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I just bought a Wildcat 34FLR Fifth Wheel and my dealer (a large one in South Louisiana) failed to inform me about the 2nd year option. Of course, I already knew about it when I picked up the coach, purely as a result of reading this forum. Forest River cashed my check yesterday, so I know my payment and form made it to them. The internet is a wonderful resource!
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Old 02-12-2011, 08:40 AM   #13
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Does the 2nd year warranty apply to all Forrest River products? We are taking delivery of a cruise lite 26 rks next week and the dealer has failed to mention anything about it but they sure do try to sell the expensive extended warranties.
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Old 02-12-2011, 09:18 AM   #14
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my dealer did not mention it and also removed the paper work from the packet. I called FR about 4 months after the fact, explained what happened and they emailed me the form. I sent them a check and now have the second year. I would call and explain what happened , its up to the warranty manager to make the decision.
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Old 02-18-2011, 11:52 PM   #15
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How do you like new camper, trying to trade soon.
Thanks
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Old 02-22-2011, 10:54 AM   #16
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First post...We ordered a Salem 26Tbud, which we pick up in April. The finance guy just tried to sell us an exteneded warranty. When I asked about the FR extended, he told me I had to contact FR for that. I just called FR, and they hung up on me. I really hope this isn't an omen of things to come!

Anyone have a direct contact at FR for the extended warranty application? Thanks!
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Old 02-22-2011, 11:22 AM   #17
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Ok, I found Jonathan at FR on another post and called him and feel much better. He told me that the paper work for the extended warranty is included with the unit right from FR and that while the dealer doesn't have to advertise the extended warranty, they do have to offer it to you..... He also mentioned that the 10 days thing, is the rule and that exceptions are rare.
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Old 02-22-2011, 11:28 AM   #18
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Quote:
Originally Posted by t.simpson View Post
Ok, I found Jonathan at FR on another post and called him and feel much better. He told me that the paper work for the extended warranty is included with the unit right from FR snip
So the trailer will come with the paperwork for the 2nd year warranty when you pick it up from the dealer who says he doesn't have it?

I'm not sure I understand.
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Old 02-22-2011, 12:10 PM   #19
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Yes. You got it. The dealer claimed that they didn't know about the option to buy the two year extended warranty through FR and didn't have the paperwork. When I called the dealer back, they said that they would include the warranty application with the paper work package.
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Old 02-22-2011, 12:56 PM   #20
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electronic copy?

Does anyone have an electronic copy of this form or is there any way someone could scan & post it or a link to it? It seems there are many customers who didn't get the form or are worried that they will not get it (like me).
If I had a copy now, I'd feel much better knowing that I won't have to scramble to find it after taking delivery.
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