Forest River Extended Warranty (2nd year)

buckisland1950 · 01-25-2011, 10:37 PM

I'm about to accept delivery of a 2011 831FKBSS and in looking thru previous threads I came across reference to a 2nd year warranty direct from FR. I understood that a seperate check had to be mailed direct with 10 days of purchase but am told by my dealer that I will be contacted at the end of my 1 year warranty for purchase of the additional year. I hesistate to trust his word on this now because he failed to mention this offer trying to get me to buy a high dollar extended warranty thru a third party. Has anyone made a recent purchase that can verify one way or the other what is required? I want to take advantage of this if possible but as far as I can tell FR doesn't really want their customer calling them direct. If someone has a number to call please post it.

Many thanks.

Buckisland1950

grhodes50 · 01-25-2011, 11:24 PM

That's the first I've heard about FR contacting you after the first year. I'm not saying it's not true, just I haven't heard of it.
I always heard that you had to purchase the 2nd warranty within the first 10 days, but others have posted they received the warranty after that by contacting FR. Here's some numbers you can call.
Forest River Ph. Number, 574-389-4600
Rockwood & Flagstaff (219) 533-5934

buckisland1950 · 01-25-2011, 11:39 PM

Thanks for the quick reply and numbers. I will be calling them later today.

Samary · 01-26-2011, 05:11 AM

Hi,
My husband and I purchased our trailer at the end of November, our dealer sent us the FR paperwork for the warranty in the mail within a couple of days and it needed to be submitted within 10 days. We sent in $150 and received the same paperwork back with their signature on it. I think your dealership was trying to get you to sign one with them. I would also let FR know that dealer is not promoting the warranty. Good Luck!!
Happy Camping!

nailit · 01-26-2011, 05:25 AM

We did the same when we purchased our 285wp and we were told about the 1 yr extended warranty by the FR rep at the signing of the papers. 1 yr and 9 mos later, we had to use the extended warranty and it was the best $150 we spent.

Goomph · 01-26-2011, 06:54 AM

You definitely need to send it in during the first 10 days. Actually, obviously, The dealer is supposed to offer it to you during the delivery and explain that this option is available. If you pass the ten days, you might be out of luck.

They might also bury the additional warranty papers with the stack of other papers and not tell you at all. You might want to check all the papers they give you if it is there.

Good luck with your unit !

buckisland1950 · 01-26-2011, 04:01 PM

Thanks for all the replies. I spoke with the Warranty Manager at Fr and he sent me the form to submit. He was very helpful in explaining the details and said that it should be mailed within the 10 days but as long as it was no longer than a month they would have no problems accepting my check for the extended warranty. I know my dealer and he is definitely trying to hide this coverage. If it wasn't for the great warranty service I got on my new 2010 unit I probably wouldn't have gone back but at least I know up front not to trust what he says.