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Old 08-04-2016, 07:59 PM   #271
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Am into 40 plus days with new Flagstaff. Forgot about the FR warranty that was filled out by dealer during walk through. Called FR warranty folks today, they gave me 10 days to get check into them. On another note, mentioned issue with dealer over new water heater not working on propane on our maiden voyage. Dealer was unwilling to repair or send me the part, seems the flame detector is bad, unit lights then goes right out. After an hour from talking to FR, dealer called, appoliged for issue with water heater, will be overnighting part tomorrow. Guess FR warmed the dealer up a bit. Go FR,
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Marriot2 on Wheels 2017 Flagstaff Classic 832 OKBS
2013 GMC Denali 6.6L 2500 HD DMAX w\Alison Trans
Pepper Pomeranian rescue 121 days as camping buddy
Days camped in FR, 2011 = 20, 2012 = 57, 2013 = 59
... 2014 = 39, 2015 = 52, 2016 = 77, 2017 = 11
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Old 08-04-2016, 09:45 PM   #272
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Total loss

Hi Everyone,
We bought our Mini lite 21ft in April 2016, we have been planning a trip to Yellowstone for over a year now and sad to say on July 01 we had a group of Motorcycles pass us on a blind turn and caused a horrific accident that caused a total loss on our trailer.
I phoned headquarters today and asked if it was possible to get our refund of 150.00 back. I was told that it is their policy never to refund a customer.I do realize that we acknowledged that this was a non refundable warranty and non transferable, we are disappointed not to even get a second trip on our rig.
We haven't decided to purchase another rig in this late of our season as we are still battling with insurance, and white knuckles behind the wheel.
Have a amazing rest of the summer or winter and be safe on the roads.
Tracy
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Old 08-05-2016, 06:11 AM   #273
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Tracy, I feel your pain as we loss both our tv, a 2011 Chevy 2500, and a 2012 Flagstaff when we were cut off by a 18 wheeler in NC on June 6,2016. Learned a lot about insurance that I really did not want to know. I had a extended warranty with Progressive and they did refund the balance of policy, took 5 plus weeks. Was able to find a 2013 2500 GMC that local dealer had just taken in on trade, networking and a lot of phone calls made this happen. Insurance paid basically Blue book and add on such as air bags were greatly depreciated and items like mud flaps did not get money. Did get insurance to pay the sales tax on total vehicle which was a big savings as it worked as a trade in for tax purposes. Ran electronics such as TPMS, GPS and backup camera on homeowners, got $100 each for these. Good news in they gave full replacement value on DWs scooter.
On tt, Good SAMs paid full replacement on the new tt including sales tax. Did not give much on JT Strongarms or Blue Ox systems, these were greatly depreciated. Did get $3000 for Personnal effects in tt after providing an extensive list of items lost, such as mattress upgrade, kitchen toys that got crushed. Word to wise, keep receipts and document all add ons to rv. Hard to remember items you got a couple of years ago.
Good luck to you, it is a long tiring process. After 2 months finally got last check, now dealing with getting new tt back up to speed with creature comforts we had in former tt. Good side of it all we both walked away with air bag bruises and a very shook puppy dog, and I woke up looking at the greener side of grass. Trooper who worked accident was amazed that one or both were not serious hurt or worse. God was with us, not our time. Again, sorry for your loss, have patience and have a blessed day.

Dave
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Marriot2 on Wheels 2017 Flagstaff Classic 832 OKBS
2013 GMC Denali 6.6L 2500 HD DMAX w\Alison Trans
Pepper Pomeranian rescue 121 days as camping buddy
Days camped in FR, 2011 = 20, 2012 = 57, 2013 = 59
... 2014 = 39, 2015 = 52, 2016 = 77, 2017 = 11
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Old 09-08-2016, 05:23 PM   #274
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Just got back from my dealer after having some work done under the FR second year warranty (have owned the RV for a year and a half). Main issues were the Dometic awning motor died and had to have the bathroom countertop replaced due to a delam issue. All told labor and parts totaled $835.61 of which I paid nothing except for when I originally purchased the one year extension. Best $150 I ever spent.
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Old 09-10-2016, 08:22 PM   #275
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Extra Year Warranty

Hello all! So, I recently purchased a 2017 sandstorm 210SLC and have been reading these forums on the extra year warranty and other useful information. When i mentioned this extra year warranty to the dealer, they said to contact FR and they would provide me with the info. So, I contacted FR and the socal sandstorm rep, who was kinda rude BTW said they don't offer the extra year warranty direct and the dealer should offer it. He said the toy hauler ships with the extra year warranty paper all filled out. The toy hauler didn't have this with all the paperwork, and the dealer either took it out of the package and lied to me, or the paperwork was never included, however they did offer me an extended warranty for only $1600. The RV dealer was VERY nice when taking my money, but now that they have my money they are not returning my phone call regarding the warranty and another issue with the toy hauler. If it is this difficult to get information on the extra year warranty between the dealer and manufacturer, I'm wondering how difficult its going to be to get service if something goes wrong!! Does anyone have any suggestions?
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Old 09-10-2016, 08:37 PM   #276
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Originally Posted by Deserthauler View Post
Hello all! So, I recently purchased a 2017 sandstorm 210SLC and have been reading these forums on the extra year warranty and other useful information. When i mentioned this extra year warranty to the dealer, they said to contact FR and they would provide me with the info. So, I contacted FR and the socal sandstorm rep, who was kinda rude BTW said they don't offer the extra year warranty direct and the dealer should offer it. He said the toy hauler ships with the extra year warranty paper all filled out. The toy hauler didn't have this with all the paperwork, and the dealer either took it out of the package and lied to me, or the paperwork was never included, however they did offer me an extended warranty for only $1600. [Dealer name removed at request of Original Poster] was VERY nice when taking my money, but now that they have my money they are not returning my phone call regarding the warranty and another issue with the toy hauler. If it is this difficult to get information on the extra year warranty between the dealer and manufacturer, I'm wondering how difficult its going to be to get service if something goes wrong!! Does anyone have any suggestions?
Deserthauler, welcome to Forest River and to the forums.

You can find information about the second year warranty, including pricing and application form, under the "NEWS" link on the FROG (Forest River Owners' Group) website at http://www.forestriverfrog.com. Most but not all of our towable divisions offer the second year warranty. Sandstorm is among those that offer it.

There's information in the article on the "NEWS" link on whom to contact. You need to do it within 90 days of purchase.
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Old 09-10-2016, 09:07 PM   #277
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Deserthauler, welcome to Forest River and to the forums.

You can find information about the second year warranty, including pricing and application form, under the "NEWS" link on the FROG (Forest River Owners' Group) website at www.forestriverfrog.com. Most but not all of our towable divisions offer the second year warranty. Sandstorm is among those that offer it.

There's information in the article on the "NEWS" link on whom to contact. You need to do it within 90 days of purchase.
Mr. Byrne, Thank you for this information! I wonder why the forest river sales rep gave me such a hard time about something that was this simple? We are excited to take our new toy hauler on our very first trip next weekend.
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Old 09-11-2016, 05:46 AM   #278
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If that is all you have . get it. it is worth the money .
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Old 09-11-2016, 12:49 PM   #279
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We fall into the lucky group I suppose.

When we picked up our '17 Grey Wolf the dealer told us about the 2nd year warranty and part of their perk of buying a trailer from them they pay the $150 (I'm sure we paid for it), but we wouldn't have known about it beforehand.
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Old 09-19-2016, 07:53 PM   #280
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warranty must do

we're purchasing a Wildwood 407reds park model, haven't been told about the 2nd yr thru forest river only the extended dealer 7 yr warranty for $3400.00. since we're getting the park model going in for inspections isn't really going to happen. I don't have any paperwork on the warranties (final papers to be signed later this week) does anyone have any info on the basic requirements to maintain the warranties? I think it would be simple, no annual inspection no warranty , yes / no?
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