Reply
 
Thread Tools Display Modes
Old 05-06-2019, 06:57 PM   #1
Junior Member
 
Join Date: May 2018
Location: KENTUCKY
Posts: 17
Angry Forest River Warranty Delays

Iím not sure if this is the correct forum to post in but I just have to voice my total dissatisfaction with Forest River. We purchased a new Alpha Wolf 27RK-L in Jan this year. We took it on our first trip in February- to Alabama where it rained 10 inches in a little over a week. We had leaks all over - from the slide out, from the awning, from the bathroom fan, and water sitting in window wells until they got full and started running down the wall. There were several other problems as well - sliding door to bathroom came off track and got messed up, trim in many places falling off, and a USB port that didnít work. We cut that trip short because we were tired of everything being damp, things being broken, as well as the weather forecast of a lot more rain. We dropped off the camper on February 22 with our long list of issues. Dealer checked everything out and fixed what they could, then contacted FR in early March for warranty approvals. We just picked up our camper today from dealer. They called on Friday - 10 weeks to the day from when we dropped it off. I have a list of dates when FR was contacted and when they responded (approvals, parts ordered, parts received at dealer).

It is totally unacceptable to me to have lost 10 weeks of usage as well as 10 weeks of our warranty period on a one month old camper. Has anyone else had extreme cases of delays by FR, and if so, was there any recourse for you?
__________________

__________________
Gran and Papa Lou

2018 Ford F-150 XLT Supercab V8
2019 Cherokee Alpha Wolf 27í RK-L
Carolem is offline   Reply With Quote
Old 05-06-2019, 07:52 PM   #2
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 17,639
I would call FR Warranty Dept directly, to confirm what the dealer says.
I've found dealers often fabricate these delays from FR.
Not saying your dealer is, just to confirm and get FR's side of the story.
__________________

__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH
bikendan is online now   Reply With Quote
Old 05-06-2019, 07:57 PM   #3
Senior Member
 
Oaklevel's Avatar
 
Join Date: Sep 2012
Location: Virginia
Posts: 4,836
The dealer may have passed blame, but also 10 weeks for what exact repairs and how big of dealer ? That may not be excessive.
__________________

2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
Oaklevel is offline   Reply With Quote
Old 05-06-2019, 08:00 PM   #4
Senior Member
 
Daycruiser's Avatar
 
Join Date: Jul 2018
Location: Garner, NC
Posts: 180
Who did the PDI on your rig? I'm guessing that the dealer didn't do much of anything and just essentially handed you the keys and sent you on your way. They make pretty much nothing on lower end trailers and therefore aren't going to go out of their way to spend any time or money on them. You'd be better off to fix as many issues as possible yourself unless you need expensive parts. Ride the dealer like a pony until you get everything you want, if you don't get the answers you like call the factory rep for Alpha yourself and push for your own agenda.
__________________
Geof and Cheri
44 Years RVing and no end in sight.
2018 Ram 3500 Limited, CC, 6.7/Aisin, 4X4, SRW. Comfort Ride Hitch.
2020 Cedar Creek Hathaway 34IK, Reese 19K Sidewinder PB.
Daycruiser is offline   Reply With Quote
Old 05-06-2019, 08:13 PM   #5
Junior Member
 
Join Date: May 2018
Location: KENTUCKY
Posts: 17
I do plan to contact FR tomorrow but also wanted to find out what others experiences have been. The lady that I talked with at dealer reviewed all of their records and took notes to give me. She was willing initially to say it may have not been all FR fault and to give me a general manager name at dealer but after review said it was a FR issue. We purchased from Camping World in Indianapolis (they did PDI) but took to CW in Bowling Green since they are a little bit closer to home (and we were coming home from south).

As far as repairs, they replaced windows, repaired trim, fixed the sliding door, added extra silicone to fan in bathroom, adjusted the slide out, replaced a USB port, removed and replaced silicone on awning. I’m not sure if that qualifies for a large amount of work but it seems to me like it is. It took a month according to their records to receive the parts needed after they were ordered. Once the parts were received it took about a week to complete the work and perform several more water tests.

I was in contact with dealer once a week during this entire time. They did tell me today that our unit had been there the longest of any others that they had in for repairs. I think they would have been interested in getting it out of their way as quickly as possible. Hopefully I’m not being gullible but from everything I’ve heard over the past 2 1/2 months I don’t think it was the dealer holding up things.
__________________
Gran and Papa Lou

2018 Ford F-150 XLT Supercab V8
2019 Cherokee Alpha Wolf 27í RK-L
Carolem is offline   Reply With Quote
Old 05-06-2019, 08:33 PM   #6
Senior Member
 
Join Date: Apr 2013
Location: Santa Fe, Tx
Posts: 223
Quote:
Originally Posted by Carolem View Post
I do plan to contact FR tomorrow but also wanted to find out what others experiences have been. The lady that I talked with at dealer reviewed all of their records and took notes to give me. She was willing initially to say it may have not been all FR fault and to give me a general manager name at dealer but after review said it was a FR issue. We purchased from Camping World in Indianapolis (they did PDI) but took to CW in Bowling Green since they are a little bit closer to home (and we were coming home from south).

As far as repairs, they replaced windows, repaired trim, fixed the sliding door, added extra silicone to fan in bathroom, adjusted the slide out, replaced a USB port, removed and replaced silicone on awning. Iím not sure if that qualifies for a large amount of work but it seems to me like it is. It took a month according to their records to receive the parts needed after they were ordered. Once the parts were received it took about a week to complete the work and perform several more water tests.

I was in contact with dealer once a week during this entire time. They did tell me today that our unit had been there the longest of any others that they had in for repairs. I think they would have been interested in getting it out of their way as quickly as possible. Hopefully Iím not being gullible but from everything Iíve heard over the past 2 1/2 months I donít think it was the dealer holding up things.

Magic word. CW
__________________
2012 F250 6.2 gasser 373 rear
2013 Rockwood 2104S Mini Lite
Ole Buzzard is offline   Reply With Quote
Old 05-07-2019, 06:41 AM   #7
Senior Member
 
Join Date: Dec 2017
Posts: 382
Sorry about your bad experience with your RV and Forest River. My experience is the exact opposite. I used my Riverstone Legacy extensively for 6 months before calling the warranty department for my punch list of issues. Got an appointment within two weeks. Dropped off the RV and got approval for all repairs before I left the repair facility. Riverstone warranty adviser met me at repair site. Advised all repairs should be done within two weeks! No waiting for extra appointment, waiting for approval, bringing RV back, then waiting weeks upon weeks for repairs. Love my Riverstone Legacy and and their warranty staff.
Rusty
__________________
2019 Riverstone Legacy 38MB
Full Paint Merlot/All Options
2015 Black Ford Platinum Diesel F-350 Dually
lcv800 is offline   Reply With Quote
Old 05-07-2019, 08:26 AM   #8
Junior Member
 
Join Date: May 2018
Location: KENTUCKY
Posts: 17
Quote:
Originally Posted by lcv800 View Post
Sorry about your bad experience with your RV and Forest River. My experience is the exact opposite. I used my Riverstone Legacy extensively for 6 months before calling the warranty department for my punch list of issues. Got an appointment within two weeks. Dropped off the RV and got approval for all repairs before I left the repair facility. Riverstone warranty adviser met me at repair site. Advised all repairs should be done within two weeks! No waiting for extra appointment, waiting for approval, bringing RV back, then waiting weeks upon weeks for repairs. Love my Riverstone Legacy and and their warranty staff.
Rusty
Glad you had a good experience with yours. A couple of things I failed to mention about our experience - it was fortunate that we took ours out when we had so much rain - otherwise we may not have known about the leaks until after warranty expired. The non-leak issues I do think we. Oils/would have repaired ourselves but couldn’t have repaired some of the leak issues (new windows).

The other thing is that we didn’t have to concern ourselves with winter storage of our unit - we had free storage this year ��
__________________
Gran and Papa Lou

2018 Ford F-150 XLT Supercab V8
2019 Cherokee Alpha Wolf 27í RK-L
Carolem is offline   Reply With Quote
Old 05-07-2019, 11:31 AM   #9
Member
 
Join Date: Jun 2017
Location: Springbor, OH
Posts: 66
I've had good luck with the few warranty issues we've had with two Forest River products we've owned, even when it was stranded at a campground due to a bad hydraulic solenoid. They worked with Lippert Components to get a tech there to get me back on the road.

I've found that working with a good dealer is key. I've generally had nothing but good things to say about the dealer we used but I was left a little disappointed that they were no help with the hydraulic issue and couldn't even give me an answer on where to start with trying to get it back on the road. Now that it's in their possession for some other warranty issues I hope they redeem themselves.
__________________
2016 Ford F350 Lariat
2019 Sandpiper 372 LOK
cstreu1026 is offline   Reply With Quote
Old 05-07-2019, 12:32 PM   #10
Member
 
jvenditte's Avatar
 
Join Date: Mar 2018
Posts: 40
When we purchased new back in 2018, I had several warranty issues. I used FR as a first point of contact and asked for specific processes/directions to resolve my issues. it all worked out well. I had very good experiences with their warranty group for the issues I had to get fixed.
__________________

jvenditte is offline   Reply With Quote
Reply

Tags
forest river, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:03 PM.