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Old 03-04-2014, 10:09 PM   #11
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When we purchased our 2014 Salem DBUD 2 weeks ago we told the dealership we did not want an extended warranty and the finance person then proceeded to tell us about the 2nd year warranty that is available through FR which we had planned on purchasing anyway even if the dealer did not offer it to us. Thought it was pretty good of them not to push the costly extended warranty but offer the 2nd year to us, check to FR for $150 was in the mail the following week. This is also the 2nd time in four years we have used this dealership and warranties are not pushed by them
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Old 03-04-2014, 10:11 PM   #12
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I purchased the 2nd year. My understanding is extends the bumper to bumper for a second year.
This is a true statement, My second year from FR ran out the 9th of feb. My trailer is now at the dealer getting a break issue and a new topper put on. I have never been turned down in the 2nd year for anything you can not beat it anywhere. Like I said I'm past my date and it is still being covered by FR. I'm sure this will be the last time, but you just can't beat it for the price or for the service they give you....
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Old 03-04-2014, 10:13 PM   #13
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I was also told that they do the PDI and what I get is a basic walk through.
Technically this is true. As consumers, we've adopted the term- but technically it is the dealer who is supposed to do the "Pre-Delivery Inspection" before the camper is delivered to the buyer. What we get is a walk-through.

BUT- I wouldn't fly with it being a basic walk-through; especially for a newbie to the RVing world. I came from a pop-up, so I didn't have 90% of the systems that a big camper had when I bought this fifth wheel. My PDI lasted 2-3 hours and we literally went from the front of the camper to the back of the camper twice. I took a "PDI Checklist" with me to ensure that I hit as many things as possible.

And, I didn't sign any papers for them until the "walk through" was complete. Honestly, if I had to do it again- I would have planned on the actual paper signing a week later so that they had to fix the issues before I owned the camper. But, we had trips planned and it was the middle of summer- such is life.

As for the second year warranty, at $150 - it's hard to turn down. The wording that I was given for it is "bumper to bumper". I had a toilet replaced after the 1 year was up during a factory visit (though that was its own can of worms). And, we'll see what comes up when I start camping this year. Dealers don't like it because the check is written directly to Forest River- they don't make a penny on it.
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Old 03-04-2014, 10:41 PM   #14
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And why, yoaroo, would I (or anyone) be having to replace "the entire side" of a trailer?
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Old 03-05-2014, 06:39 AM   #15
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And why, yoaroo, would I (or anyone) be having to replace "the entire side" of a trailer?
If you look in History there were (Many) Windjammers that the Factory had to replace the (Sides) on because of (Cracks above slides)! I know one Member personally who had his sides replaced(After) the first year! He had the (2nd) year Warr.(150.00$) They removed the ROOF and replaced (BOTH) side walls! He is sure glad he had the (2nd year-150.00$) Warr. Youroo!!
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Old 03-05-2014, 03:55 PM   #16
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The second year Forest River warranty covers the same as the first. The salesperson who told you "you get what you pay for" likely wanted to get the up to 50% commission on the sale of the third party extended warranty/service contract. Shame on them!
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Old 03-05-2014, 04:55 PM   #17
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I purchased----------------

I purchased the second year warranty and was glad I did. It more than paid for the $150.00 that it cost me. Most appliances , Hot water tank,, fridge, ac, have a two year warranty. Some gaskets on bump outs were replaced along with the kitchen sink, shower water fixture and other items.
If the offer were made to me again I would take it in a heartbeat. You can not go wrong. One misplaced screw in a wall to cause de-lamination is a large cost for repair.
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Old 03-05-2014, 06:00 PM   #18
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Here's a copy of the latest 2nd year warranty application (Rhonda at FR sent it to me this morning). It's a 2010 revision, but it's coverage details are no different than the 2008 revision available elsewhere in the forum. However, there are a few prices added (on the 2nd page) for some extra trailer models that I didn't see in the 2008 revision.
I'll be speaking with my salesman at our local RV show this weekend as to why he told me only the "base build" of the trailer would be covered. He didn't try to sell me their 3rd party extended warranty, but just thinking... if any service is going to be required during the 2nd year, I'd have to turn to them as they're the only Rockwood rep. in the region and I'm sure their $120/hr shop rate is more than the piece-work rate that Rockwood would compensate them for warranty jobs. But maybe I'm just being cynical...
Thanks for your advice Youroo!
Attached Files
File Type: pdf OPP w price sheet.pdf (331.1 KB, 63 views)
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Old 03-05-2014, 09:58 PM   #19
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I`de rather pay $150 for a 2nd year warranty (that would be 2 total years) than pay $1500 (approx.) for a 3 year warranty (that would only technically be 2 years after the first year runs out). so the savings of $1350 is significant enough to say no thanks. and I`m sure that $1500 is 50% more than what the actual warranty company charges. the dealer makes big money on aftermarket service contract/warranty sales!
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Old 03-05-2014, 10:14 PM   #20
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Any Forest River authorized repair facility can do the work.
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