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Old 01-08-2013, 03:45 PM   #11
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You think ALL Dealers would make it protocol to make sure they instruct and review the FR warranty form with you.

But most won't forget to tell you about their pricey extended warranty programs...I see $$$$!

Fortunately, I bought our latest camper from a small Dealer who did not push any extended warranty program AND on the day of the sale, had my FR 2nd year warranty form already filled out with the generic info, I just had to fill my info in and mail with check...that's being on top of things!
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Old 01-08-2013, 03:52 PM   #12
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That is definitely Customer Service ! I just sent my appeal letter to Mr. Fought. Hopefully he still has some Christmas spirit left.
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Old 01-08-2013, 04:33 PM   #13
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I learned of the 2nd year for $150 from this forum prior to my buying my fifth wheel last February and when I mentioned it to the dealer, they stated that they knew nothing about it and tried to sell me an extended warranty for several thousand dollars. I called the warranty department for V-Cross and they told me that the dealers are not required to tell you about it!
I got the form from a linc that was provided by someone on this forum and sent it to Forest River with a check for $150 and they signed the form and sent it back to me within a week.
It is my understanding that the dealers receive about 50% of the cost of extended warranties as a commission?
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Old 01-09-2013, 08:43 AM   #14
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Our Rockwood came with the 2nd year warranty. The dealership we used buys the 2nd year warranty on all FR products. For 150$ they should all just add it into the price imo.
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Old 01-09-2013, 11:42 AM   #15
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Great news Mr. Fought came thru for me. Just purchased my 2nd year warranty over the phone! Thanks to everyone for your input and help. Special thanks to Dave & Monica for help with getting me in touch with Mr. Fought. My faith is restored in FR.
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Old 01-09-2013, 11:48 AM   #16
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Quote:
Originally Posted by sgtsdj View Post
Great news Mr. Fought came thru for me. Just purchased my 2nd year warranty over the phone! Thanks to everyone for your input and help. Special thanks to Dave & Monica for help with getting me in touch with Mr. Fought. My faith is restored in FR.
Great news! I am glad it all worked out for you. It's also nice to reaffirm the quality of customer care available through FR and the quality of help one can get from here on FRF.
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Old 01-09-2013, 01:12 PM   #17
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FR is an awesome company ! You just have to get in touch with the right people ! I am glad it all worked out and you got your second year warranty !
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Old 01-09-2013, 03:16 PM   #18
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Congrats on getting your 2nd warranty issue resolved. It's nice to hear that FR did right by you.
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Old 01-09-2013, 04:53 PM   #19
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With my Windjammer order due in weeks, I'm glad to see FR came thru for you. I honestly thought they would.

Right after delivery, I plan to order the recommended year-two, it's on my to-do list. I thought I'd wait and see if my dealer includes it (great dealer), mentions it (good dealer) or pushes a private extended insurance plan (disappointing dealer).

Many thanks to the volunteers on this forum for all your help and advice.
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Old 01-09-2013, 05:53 PM   #20
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I'm having the same issue with Puma I purchased my new RV in May 2012 and never learned of the extended warranty until recent and the warranty dept denied me .. Any advise or number / emails to contact ???

Well good luck with your issue and will be following
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