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Old 01-08-2013, 12:48 PM   #1
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Unhappy FR Extended Warranty Issue

I bought my Rockwood 8329SS in Oct. Thanks to the Forum I learned of $150 extended warranty that FR has. The dealer never mentioned it. Thanks again to a Forum member I got the number to FR Customer Service. I just got off the phone with the Forest River warranty dept. No luck. They told me it was in the all the paperwork that comes with the unit. They wouldn't help a new owner out. Even if I did just buy the unit in Oct. I pride myself on the fact that I always read the owner's manual for everything I buy. I guess I missed that part. You would think FR would want to help out their new customers..?. Thanks for letting me vent.
So if you are buying or have purchased a FR unit recently, you have 30 days to act or be out of luck like me.
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Old 01-08-2013, 12:56 PM   #2
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That seems a little harsh. I'm sure that there's been many examples of owners on this forum applying for the second year of warranty many months after purchase without an issue.

Come on FR...what's with that!

Dave
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Old 01-08-2013, 01:07 PM   #3
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I thought so too. But the lady I talked with was kinda short and to the point. It didn't matter that the Dealer never mentioned it. She just said that FR would be able to help me. Not sure who I could appeal to.
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Old 01-08-2013, 01:08 PM   #4
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Umm, yup ! Many many months later indeed ! And they should not discount the fact that some purchasers do NOT find the warranty paper in the paper work included with the trailer. That is WHY we have it uploaded online.

Come on FR, do it right for a new purchaser, we know you are better than this !
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Old 01-08-2013, 01:08 PM   #5
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When we purchased our unit the F/R 2nd Year had to be paid for in (10) days. Our Dealer was a (GOOD) dealer. Yes I have heard of many people getting the 2nd year way after that ,but never saw the paperwork. Youroo!!
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Old 01-08-2013, 01:15 PM   #6
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You could try appealing to Douglas Fought, who is the Rockwood warranty manager. His email is dfought@forestriverinc.com.

Dave
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Old 01-08-2013, 02:04 PM   #7
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When we picked up our Rockwood there was no form with it to fill out either. There was a thread on this site that gave the web site to go to and print the form needed. I'm positive I did mine more then 10 days afteer the purchase but within the first 2 months.
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Old 01-08-2013, 02:54 PM   #8
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Although I consider my dealer a good place to do business with, (bought last 2 campers from them) salesguy never mentioned FR's second year option and there was nothing in the paperwork. They did however talk to us about some other expensive aftermarket plan. Service guy doing the PDI did mention it. Because I visited and read this forum before purchasing our Sabre I knew about the 2nd year warranty. I called FR warranty dept about 3 weeks after we took possesion and got the whole thing done over the phone. Paperwork was sent back to me within a week. October to now might be a stretch but c'mon FR, give the guy a break.
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Old 01-08-2013, 03:10 PM   #9
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I didn't find out about the 2nd year warranty until about a month after purchase. I just downloaded the form and sent it in with a check. I figured it would be harder for them to turn me down since they had my check in hand. Sure enough, a week or so later I received my approved form back with no questions asked.
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Old 01-08-2013, 03:23 PM   #10
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Thanks to everyone for help and input. I'm drafting a letter to Mr. Fought as I respond to this. I'll let you what happens. It just seems to me that if RF had enough faith in their products to offer a second year warranty for only $150, it wouldn't matter under the these circumstances. Maybe someone from FR will read this.
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