I've been reading all the various threads about the subject of extended warranties and I've notice a frustrating pattern. Seems the folks who state they have an ext warranty (excluding those talking about having the 2nd yr FR), DON'T state the name of their warranty company unless someone specifically asks and they reply in a later post . So I'm having to go back and forth to track comments on the warranty and then figure out if the company name was stated later. I'm getting cross-eyed!
We bought our camper used, and the dealer provided a 90 day warranty thru Xtra Ride, and also offered either 4 or 5 yrs more for $1300. We turned down the $1300 offer because we wanted to stay under budget and DH is a DIY kinda guy. I think he said we have until the 90 days is up if we decide we want to add on the multi year warranty.
We've had the camper for 2 weeks now and we are already dealing with repairs. The grey tank has a crack at the neck and has a very slow drip, and the black tank has an even slower drip, but we can't see a crack so it may just be the fitting. We didn't see this on our pick up day as it was a miserable rainy day. Just noticed it from the damp spot on the driveway after our first overnight shakedown run.
DH called the warranty and they said it will be covered, but they didn't even have our paperwork from the dealer yet, so please wait a few days and call back so they'll have the policy info. They said we could take it to the dealer (2.5 hours away- nope) or use someplace closer to home - but not sure if the place down the road from us is authorized. The place near our house (who is a GS service provider also) said what they usually do with warranty work is let the customer handle the ins stuff and pay them directly for the work, so gotta look into it. He also said the Polyethylene tanks are usually Non-repairable because nothing sticks to the PE so a patch/repair won't hold, so the tank is usually replaced.
If everything goes smoothly with this repair under the 90 day, I'm more likely to jump on board with a longer extended plan depending on the price available.
Does anyone who has an Xtra Ride ( Asset Protection) know if you can buy from them direct or if they only sell through dealers?
And for those who have comments about their own policies/experiences - if you haven't already said it - could you please state who your policy is with to help me with my research? Thanks!