Reply
 
Thread Tools Display Modes
Old 05-03-2014, 09:25 PM   #1
Senior Member
 
Join Date: Apr 2014
Location: Gainesville, FL
Posts: 733
online purchase process?

Price and availability are leading me to consider a long-distance purchase. I have experience doing that with a new car but it was with CarMax, with a non-negotiation business model. There were zero surprises. Even if there were, I was only 90 miles from home and had no money in it.

I've also been in car purchase negotiations where the final price suddenly becomes not the final price when the salesman goes to talk to the manager. I walked out. RV negotiations seem much more likely to fall into the latter model but the travel imposes a high cost for doing that.

Can someone with experience share details? What's the process? Is everything done in advance? What do I have to clarify before driving 1000 miles to pick up a trailer that I haven't seen but already put some money (deposit, at least?) into?

Thanks in advance.

Chris
__________________

__________________
- 1969 Coleman Williamsburg (with original canvas!)
- 2000 Coleman Mesa
- 2014 Shamrock 21DK
- 1999 Chevrolet Astro
- 2005 Dodge Durango Limited 4x2 5L V8 Hemi

- 2016 Ford F-150 SCrew Lariat 4x2 3.5L V6 Ecoboost
chriscowles is offline   Reply With Quote
Old 05-03-2014, 09:35 PM   #2
Senior Member
 
Iggy's Avatar
 
Join Date: Jul 2010
Location: Desert SW - Arizona
Posts: 6,359
??
__________________

__________________
2012 Georgetown XL - 378TS 60,000 miles
Life is a journey, not a destination !

Iggy is offline   Reply With Quote
Old 05-03-2014, 09:46 PM   #3
Senior Member
 
Join Date: Apr 2014
Location: Gainesville, FL
Posts: 733
Quote:
Originally Posted by Iggy View Post
??
Perhaps "online" is a poor description. I'm referring to buying a trailer found online, and all negotiations done remotely. Obviously it involves phone calls and possibly an overnight document service.

Chris
__________________
- 1969 Coleman Williamsburg (with original canvas!)
- 2000 Coleman Mesa
- 2014 Shamrock 21DK
- 1999 Chevrolet Astro
- 2005 Dodge Durango Limited 4x2 5L V8 Hemi

- 2016 Ford F-150 SCrew Lariat 4x2 3.5L V6 Ecoboost
chriscowles is offline   Reply With Quote
Old 05-03-2014, 10:07 PM   #4
Senior Member
 
Iggy's Avatar
 
Join Date: Jul 2010
Location: Desert SW - Arizona
Posts: 6,359
Quote:
Originally Posted by chriscowles View Post
Perhaps "online" is a poor description. I'm referring to buying a trailer found online, and all negotiations done remotely. Obviously it involves phone calls and possibly an overnight document service.

Chris
Oh now I understand your question.
Biggest problem by buying a new rig online is when you get it you must try and find someone local to take care of warranty issues in the first year.
Many dealers will not service/repair your trailer under warranty if you didn't buy it from them.

If this is ok with you go ahead and buy online from a reputable seller like RVWholersalers.com. Hopefully you are picking it up there or having it delivered. Immediately you should check all systems out before you sign.

That is the best basic advice I can offer until you tell us who you are buying it from. A person or a dealer.

What I have read in your messages I wouldn't sign nothing until I see the trailer in front of me.
__________________
2012 Georgetown XL - 378TS 60,000 miles
Life is a journey, not a destination !

Iggy is offline   Reply With Quote
Old 05-03-2014, 10:27 PM   #5
Senior Member
 
Red Wolf's Avatar
 
Join Date: Apr 2014
Location: Austin
Posts: 189
I just purchased my new trailer from RVWholesalers based on past parts purchases, and their online reputation here and at RV.net. They have their own repair network after getting fed up with local dealers not supporting their customers. They also sell a 5 year warranty. They knocked an extra percentage point off my financing for this....it was cheaper to take the lower rate and buy the warranty than to not buy it and pay the extra point.

I'll admit, I am a bit nervous about the PDI, but that is because of the local dealer that I have purchased from here, whose service department is wretched. The staff at RVW assures me they have tested everything, and there won't be any issues when I receive iit Tuesday.

I'll add more here about the delivery process when it is complete. Delivery driver Jim called me this morning to let me know he was on his way.
__________________
-Red

Big Bad Wolf - '15 Dodge Ram 2500HD 6.7 CTD / Reese 15k Pro
Wolf Den 3 - '14 Rockwood Signature Ultra Light 8280WS
Nights camped 2017: 12
Red Wolf is offline   Reply With Quote
Old 05-03-2014, 10:42 PM   #6
Senior Member
 
Join Date: Apr 2014
Location: Gainesville, FL
Posts: 733
Quote:
Originally Posted by Iggy View Post
Oh now I understand your question.
Biggest problem by buying a new rig online is when you get it you must try and find someone local to take care of warranty issues in the first year.
I'm aware of that issue. We have a very close RV dealer that sells Forest River products but not Rockwood, nor any hybrid for that matter. Since I couldn't buy a hybrid from them if I wanted to, they're less inclined to "punish" me.

They have a good reputation for service. I had my old pop-up worked on there after it was out of warranty. I confirmed with them that they can work on Forest River products after getting approval from FR. They also told me I might be liable for the difference between their regular hourly rates, and FR's warranty rate. I'm guessing that, if they were doing warranty work on a trailer I bought from them, they'd just suck it up in the interest of future business.

I plan to confirm with FR that other FR dealers can do warranty work. Assuming so, my paying the labor rate difference is the cost of getting a MUCH cheaper trailer elsewhere. I'm also pretty self-sufficient at repairs and don't plan to sweat the small stuff.

With respect to money not changing hands until we're face-to-face, that's my plan. (Except maybe a modest deposit.) What I seek is advice on what I can do to avoid that meeting not being everything I expect. I really don't want to drive 1000 miles only for them to attempt to change something.

Thanks

Chris
__________________
- 1969 Coleman Williamsburg (with original canvas!)
- 2000 Coleman Mesa
- 2014 Shamrock 21DK
- 1999 Chevrolet Astro
- 2005 Dodge Durango Limited 4x2 5L V8 Hemi

- 2016 Ford F-150 SCrew Lariat 4x2 3.5L V6 Ecoboost
chriscowles is offline   Reply With Quote
Old 05-03-2014, 10:49 PM   #7
Senior Member
 
Join Date: Apr 2014
Location: Gainesville, FL
Posts: 733
Quote:
Originally Posted by Iggy View Post
That is the best basic advice I can offer until you tell us who you are buying it from. A person or a dealer.
I would only buy new from a dealer. I've corresponded with sales staff from Tom Raper RV in Cincinatti; Wana RV in Shipshewana, IN; Tom Johnson RV in NC; and Colman's RV in Indianapolis.

Some do business as "internet sales" with delivery to me. I don't feel comfortable with that approach. Despite the cost in time I'd rather go to their site and do a thorough PDI before forking over money.
__________________
- 1969 Coleman Williamsburg (with original canvas!)
- 2000 Coleman Mesa
- 2014 Shamrock 21DK
- 1999 Chevrolet Astro
- 2005 Dodge Durango Limited 4x2 5L V8 Hemi

- 2016 Ford F-150 SCrew Lariat 4x2 3.5L V6 Ecoboost
chriscowles is offline   Reply With Quote
Old 05-03-2014, 10:58 PM   #8
Senior Member
 
Join Date: Apr 2014
Location: Gainesville, FL
Posts: 733
Quote:
Originally Posted by Red Wolf View Post
I just purchased my new trailer from RVWholesalers ...
Would you mind describing the purchase process? Is the sale already closed despite your never having laid eyes on the trailer? How do you exchange documents and money?

With respect to RVW (or RV Direct) I've read negative information from several correspondents on Popup Portal but that seems to be the exception rather than the rule. Most other descriptions are at least neutral if not positive.

The price quote I got from them is nowhere near the quote I got for a trailer on a lot in Indiana. $19K vs $16K for a $24K MSRP trailer. That's hard to understand. Transportation cost is in addition to that but is more than twice the cost of travel for me to go pick it up.

I don't mind going to get it because I have time. I'd be seriously disappointed if it wasn't what I was expecting, when I get there.
__________________
- 1969 Coleman Williamsburg (with original canvas!)
- 2000 Coleman Mesa
- 2014 Shamrock 21DK
- 1999 Chevrolet Astro
- 2005 Dodge Durango Limited 4x2 5L V8 Hemi

- 2016 Ford F-150 SCrew Lariat 4x2 3.5L V6 Ecoboost
chriscowles is offline   Reply With Quote
Old 05-03-2014, 11:03 PM   #9
Ret E-9 Anchor-clanker
 
donanddona's Avatar
 
Join Date: Jul 2012
Location: Genoa, ILL
Posts: 1,424
Found our 5th wheel floor plan on the internet. Cheyenne has the best and I do mean Living in Phoenix, AZ I purchased my 2011 Flagstaff 5er from Cheyenne Camping Center in Iowa. Then drove back to Az. Our intent was to go full time after the sell of the house in AZ. The purchase process went great. Cheyenne kept us well informed on the build time line and delivery date. I drove my
tundra up from AZ (visited family), drove into their shop where they installed the hitch in the truck, installed the brake assist, did the walk through, and paperwork all while the wife and I played inside the RV. It was top notch. I will always remember it and will go back to them.
__________________
Don & Dona W/yorkies Gizmo, Master Chief, & Tali
2011 Flagstaff 8528 BHSS 2015 Ford 6.7 XLT
2010 Full Timers & Still Going
donanddona is offline   Reply With Quote
Old 05-04-2014, 01:13 AM   #10
Senior Member
 
Red Wolf's Avatar
 
Join Date: Apr 2014
Location: Austin
Posts: 189
Quote:
Originally Posted by chriscowles View Post
Would you mind describing the purchase process? Is the sale already closed despite your never having laid eyes on the trailer? How do you exchange documents and money

First, we had our old trailer in at the local dealer for a repair estimate, and while it was there looked at the trailers the dealer had to offer. We really liked the 8280WS. They had a Diamond Package, and I felt the price was ok, but more than I wanted to pay. As is get ad emails from RVW regularly (I've bought numerous items from them in the past), I was intrigued when a sales email came in...they had the model we wanted, in the standard package.

So...we knew what we wanted. We didn't need any customization, it's a vanilla unit straight from the factory.

I clicked a link that requested a price, and it was much lower than the local dealer. I called, and the salesman agreed to knock even more off if I financed through them. I was already pre-approved from my insurance company USAA, so it didn't hurt to have RVW check for me. They actually got a better percentage rate.

All I had seen at this point was a floor plan. My salesman, Derek, pulled the trailer out and took about 25 pics and emailed them to me. Sure looks pretty. DW and I agreed...this is the one we want!

At this point, talking with Kendra in sales, we need to put $1000 down to secure the financing and commit to the purchase. I gave her my credit card over the phone. They sent me some electronic docs through a website, and put my digital signature on them through this site.

I cannot get to Ohio to pick it up, so I'm paying them $2000 to bring it to me. I also got the extended warranty they offer, and they dropped another percentage point off the loan.

I need to provide proof of insurance, a copy of my drivers license, and will need to sign the bank forms when I take possession. I've already added it to my USAA policy.

When Jim arrives Monday/Tuesday with the trailer, we will do a walk around, and I'll sign off. It's mine at that time.

It's somewhat a leap of faith, but they have a good rep. I've toured the same model locally, so we know it's the one we want. They assure me they tested all of the components. If something is wrong, their repair network will fix it. I have their extended warranty as well.

The local mega dealer who has screwed me time and again with service, and has insulted me when discussing the trade in value of my old trailer, which I had bought from them.
__________________

__________________
-Red

Big Bad Wolf - '15 Dodge Ram 2500HD 6.7 CTD / Reese 15k Pro
Wolf Den 3 - '14 Rockwood Signature Ultra Light 8280WS
Nights camped 2017: 12
Red Wolf is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:39 PM.