Originally Posted by chriscowles
Would you mind describing the purchase process? Is the sale already closed despite your never having laid eyes on the trailer? How do you exchange documents and money
First, we had our old trailer in at the local dealer for a repair estimate, and while it was there looked at the trailers the dealer had to offer. We really liked the 8280WS. They had a Diamond Package, and I felt the price was ok, but more than I wanted to pay. As is get ad emails from RVW regularly (I've bought numerous items from them in the past), I was intrigued when a sales email came in...they had the model we wanted, in the standard package.
So...we knew what we wanted. We didn't need any customization, it's a vanilla unit straight from the factory.
I clicked a link that requested a price, and it was much lower than the local dealer. I called, and the salesman agreed to knock even more off if I financed through them. I was already pre-approved from my insurance company USAA, so it didn't hurt to have RVW check for me. They actually got a better percentage rate.
All I had seen at this point was a floor plan. My salesman, Derek, pulled the trailer out and took about 25 pics and emailed them to me. Sure looks pretty. DW and I agreed...this is the one we want!
At this point, talking with Kendra in sales, we need to put $1000 down to secure the financing and commit to the purchase. I gave her my credit card over the phone. They sent me some electronic docs through a website, and put my digital signature on them through this site.
I cannot get to Ohio to pick it up, so I'm paying them $2000 to bring it to me. I also got the extended warranty they offer, and they dropped another percentage point off the loan.
I need to provide proof of insurance, a copy of my drivers license, and will need to sign the bank forms when I take possession. I've already added it to my USAA policy.
When Jim arrives Monday/Tuesday with the trailer, we will do a walk around, and I'll sign off. It's mine at that time.
It's somewhat a leap of faith, but they have a good rep. I've toured the same model locally, so we know it's the one we want. They assure me they tested all of the components. If something is wrong, their repair network will fix it. I have their extended warranty as well.
The local mega dealer who has screwed me time and again with service, and has insulted me when discussing the trade in value of my old trailer, which I had bought from them.