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Old 10-24-2013, 09:07 PM   #21
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I like our trailer and I am not trying to bash there product just I feel that we as customers that choose to spend our hard earned money with them, should be treated with good customer service and fast service. 4 months and still not right is not good customer service. I could never get away with that with my customers. All I would want is for them to make it right. I do like the fact that we have this forum. I find a lot of great info from all of you guys here and appreciate you guys. and I know I might be asking or expecting too much from forest river in this matter. I guess from what you gys are saying the whole rv industry lacks in customer service.
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Old 10-24-2013, 09:28 PM   #22
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Well if we do move up to a class A what should i know before buying one and we did look at the George town and liked it's layout. it was a brand new 2014.
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Old 10-24-2013, 09:35 PM   #23
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Rustydade,what was the part you were waiting on? Youroo!!
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Old 10-24-2013, 09:41 PM   #24
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Cabinets
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Old 10-24-2013, 10:16 PM   #25
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Originally Posted by OldCoot View Post
Frustration at the time can be and often is overpowering. Make plans to go to next year's rally. It's a fantastic experience and you will be amazed at what happens there for FR customers plus you get to meet the Phat Phrog Stunt Team and partake in their Pot Luck.
If you're going to partake in the PPST Pot Luck, don't eat for about a week before you get there. AMAZING food, and a lot of it!
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Old 10-24-2013, 10:55 PM   #26
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DH and I are already talking about upgrading to a 5er in a year or so. Will I go FR? Dunno, YET. We've got a couple of issues and don't intend to take ours in until after Thanksgiving. A lot will hinge on how our issues are handled.

Had one issue that, IMO, was a real safety hazard and I wasn't happy with the response from our dealer and/or FR. Found out a lot of that was due to ball dropping regarding communication between people at the dealer and between the dealer and FR. Finally things were handled with the urgency I felt was warranted.

Since this is our first RV, I haven't built up a loyalty to the brand. So, the 5er purchase will hinge on floor plans and price, in that order. However, I *will* do research on warranty response specific to the model and brand.

Service after the sale will be a deal maker or breaker.
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Old 10-25-2013, 10:43 AM   #27
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Can I ask what warranty parts were you waiting on so long?
The only parts we needed from the factory (that were not available elsewhere) were a fender skirt and decals. Other parts included various bits and bobs that are available at any RV supplier (electrical outlet cover, fridge vent etc). The repair shop ordered everything from the factory however.

Our repairs were due to accidental damage and not warranty-related. Everything on the rig has been functioning pretty much as expected since we got it in May, and we have been living in it from Day 1.
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Old 10-25-2013, 10:44 AM   #28
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We are having the same issue and also with cabinets.

We took it into the dealer on 8/26 for damaged cabinets. The dealer inspected it, took pictures, and submitted it to FR as a warranty claim. The claim was approved and now the dealer is still waiting on the parts. It's been two months and still we wait.

The service manager at the dealer was told by FR that our unit is a 2013 and the cabinets on the 2014s are different so they have to wait until the end of this production run to make us a new cabinet.

That is crazy to me. I am used to service in the auto industry where dealers can get any part they need within a couple of days at the most.

We were told that if we call the FR Warranty Department ourselves and raise hell, it might be quicker. It's ridiculous that I should even have to do such a thing.

Fortunately, the cabinet issue is not keeping us from using the camper and we have taken several trips in it with the cabinet damaged.

We LOVE the trailer and the overall quality is fine. This is not enough to make me not consider FR in the future, as I have heard similar stories about every manufacturer. It seems to be the norm in the industry, not just with FR.
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Old 10-25-2013, 10:49 AM   #29
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Nice but not really useful in my case

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Originally Posted by OldCoot View Post
With the many years of camping we've done, I will say that I have never heard of a rally held by any manufacture EXCEPT Forest River, where you could go and have any problem you had fixed FOR FREE. This happened last year and I was a witness to it this year. I think you two fellows may be burning a big bridge by eliminating Forest River. Next year, make plans to attend the rally and see for yourselves! End of sermon.
I agree this is a very nice thing to do but for someone like myself who has sustained accidental damage to the rig, what I really need is a company that is going to fill a parts order upon request, within a reasonable period of time.

It's not as if we (or in this case our insurance company) is not willing to pay for the parts. It's a merchandise transaction that makes my continued use of their VERY EXPENSIVE product possible. A very important aspect of the RV business if you ask me!
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Old 10-25-2013, 11:13 AM   #30
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well sounds like the industry needs to go back and look at there Quality control department s and maybe retrain them. not let the trailers leave the factory with issues. that would solve alot of this.
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