We were to pick up our rig today from the repair shop (shop was awesome with approx 24 hour turnaround time) but when the paint was dry and the shop went to apply factory decals this morning they discovered that Forest River had sent the WRONG decals so the job could not be completed.
The bill of lading had all the correct parts listed but the wrong pieces were shipped. Coincidence? Or payback for getting a manager involved when they wouldn't stop dragging their feet?
Forest River has now agreed to express ship the correct decals immediately with no runaround. At this point I'll believe it when I see it.
The folks at the shop have told me that they have many, many Forest River rigs on their back lot which have been waiting weeks and months for parts. "Are they the worst on parts?" I asked. "Yep," says shop guy. But since they are so huge, they are the 800 pound gorilla of the business, and we all know what an 800 pound gorilla does. ANYTHING HE WANTS. Including erasing the phrase "service after the sale" from his vocabulary.
Anyhow, HOPEFULLY the correct decals will arrive tomorrow or the next day. In the meantime, the shop returned our rig to us today and are coming to the park to complete the job. Again, no complaints with the shop -- they have been more than accommodating.
I'll update again either way so that everyone can know how (or whether) this gets resolved.