Our 2013 Windjammer is in a bit of a jam. Had minor accident for which our RV repair shop ordered factory parts which were initially promised by a date certain but were not delivered ... Forest River THEN told the shop the items were "back ordered" making us wait several MORE weeks.
We are at SIX WEEKS AND COUNTING as of today on what should be a simple parts order. Repairs are NOT extensive.
Today I called the factory myself after the repair shop said they were getting nowhere. Forest River (Todd Stringfellow, 574 642 2640 ext 125) now says they have the parts but will not be shipping them for AT LEAST FIVE MORE DAYS!
We are full-timers and have been sitting here in Florida waiting for these parts. Doing without our awning on days when the temps are in the 90s with 90% plus humidity. Not fun. Yet Forest River STILL refuses to promise a specific ship date, and refuses to expedite our order.
We have two more weeks at our current location and then will be leaving for the other side of the state and our winter home. We need these parts! I explained this to Todd Stringfellow. He simply repeats the same response over and over, as if in a trance: We can try to get these out within the next five days.
FOREST RIVER: YOUR PARTS STAFF IS ***SPECTACULARLY*** UNHELPFUL!
DO YOU CARE?
I'm currently waiting for a call back from Todd's manager Stephanie Richardson 574 642 2640 (at least that is who he said was his boss's name but who knows). Two messages left so far and no response.
Can anyone help me with a name or contact info of someone higher up? Maybe they can get something done over there?
At this point I'm ready to forgo decals and go for a custom-painted banner that says "ASK ME WHY YOU SHOULD NEVER BUY AN RV FROM FOREST RIVER." As a full-time RVer I'm sure lots of folks will ask me. And they will get an earful!