Originally Posted by mwebber78
RVDirect is great for price but in my experience expect to never see you again unless you want another unit. Service after the sale is slow, you must stay on them like a rash and they like to ignore phone messages and emails. I have a good local independent repair shop so they do my repairs but I must file the repair through RVDirect - I'm still waiting for compensation from June repairs...
When I bought my Forester - I bought it from Terrytown who beat RVDirect price. Terry town had GREAT after sale support and IMHO RVDirect isn't even close in service. Terry town carries both Forester and Sunseeker, RVWolesalers is a Forester dealer now.
Why do you file the repair through RVDirect? I bought my Sunseeker from them. But went locally for warranty service. The warranty servicing dealer billed FR directly.
Maybe because its an independent repair shop? But I would think you could pay them then and get reimbursed directly by FR. Takes RVDirect as the middleman out of the picture. They probably don't reimburse you until they get money from FR which is likely the reason for the delay (the extra step).