Originally Posted by herk7769
Maybe I needed to be more clear. I am interested in learning the PROCESS; not whether or not you were happy or not. That would go in the dealer review forum. (TJ, I moved your post to the review forum)
I wanted to know (eventually from both companies):
How the quote went - did you do everything online and they emailed you the quote (like RVW did for me - Did RVD do it the same way?)
How the sale went - 10% down (I got that and credit card OK fro RVD)
How the delivery went - pick up or home; Did they accept a check? Cashiers or two party?
If you needed warranty work at delivery who did it? Could you have taken it back to them? Did they arrange with a local company? Were you on your own?
That kind of thing.
Let me answer your question more directly.
We had decided already on the rig we wanted - a Roo 233s.
We shopped around in Canada and on US websites. We found a good price on the RVW site.
Getting that price is part of their Sales process. The do not post their full discounted price on-line (none of the web sites do). When you hit the RVW website a sales person chat window pops up. Once you start chatting with a sales person you finally get to price. By this point you are either talking on the phone with the sales agent or exchanging emails or both. I took us over a 36 hours to close the deal. Back and forth on price and dealer throw-ins.
The down payment we agreed on was closer to 5%. Then there was was an exchange of electronically sign sales documents.
As for delivery the options were pick-up from the RVW lot, border delivery, our delivery to our Canadian home address. We cleverly the best PDI would be done on the RVW lot so we chose that.
After that it was just a matter of driving down and picking it up.
We have had a few warranty items and RVW has be good with handling them, so Internet sale didn't hurt that.