Originally Posted by ActionJackson
Did the dealer agree to the WDH in the initial agreement?
Yes, the WDH was part of the deal from the beginning. Though I found it does not include sway control, and even if I added the sway I won't be able to reverse with it on.
Every salesmen is different. I felt compelled to write the letter because I kept hearing things like "the unit is perfect" , "I've never had anyone want to climb on the roof", "I'll show you how everything works". I never once heard "I'll make sure we have a technician go through the unit with you and get anything taken care". When I asked in person about a thorough PDI I got the sidestep, and other assurances.
I had read about many other people buying used units and having the red carpet rolled out for them. So I compiled my list based on the good experiences I had read about. I am willing to budge on the pressure test, and the same day service for a bigger issue. But really, once they get my deposit, if I don't have something like my list signed off, what do I have to rely on to make sure the unit is ready to camp in? Their 'trusted' word??
I think a Terms for Deposit should be a common document, if good service is not common.
The dealer did respond yesterday, with a sidestep. "My insurance does not allow customers to be in the service area, when can we get the deposit?"
I think I'll move to the cash position next, no deposit, dangle the check for the entire amount in front of them until I get good service.